Business Studies

?
  • Created by: ameliak01
  • Created on: 24-02-17 17:54
What is motivation?
Motivation is the range of factors that influence people to behave in certain ways
1 of 22
What are two benefits to businesses motivating their staff?
Hard working employees and Employee loyalty
2 of 22
What does the term minimum wage mean?
The lowest hourly wage that an employee can legally pay
3 of 22
Name 4 employee rights
Maternity and holiday pay,allowing employees time off, providing suitable training, providing a safe working environment
4 of 22
Name 4 methods of motivation
Make job more interesting, offer training, financial rewards and working in teams
5 of 22
What do minimum wage and equal pay laws mean for small businesses?
They may need to employ less people to keep costs low
6 of 22
What does the heathy and safety act mean for small businesses?
It can increase costs to start off with but helps the business avoid having to pay large fines
7 of 22
What does job production mean?
It is the method of production when a product is supplied to meet the exact needs of a customer
8 of 22
What does batch production mean?
It is the method of production when a group of similar products are produced at the same time
9 of 22
Name 2 examples of businesses who would choose job production
Personal trainers and restaurants
10 of 22
Name an advantage of job production
It is more likely to make the customer happy
11 of 22
Name a disadvantage of job production
It can cost more and take up more time
12 of 22
Name 2 examples of businesses who would choose batch production
Bakeries and fish and chip shops
13 of 22
Name an advantage of batch production
It is done quicker and easily
14 of 22
Name a disadvantage of batch production
It is hard to make a product suitable for everyone so not everyone will like the product
15 of 22
What is good customer service?
It means keeping a customer happy
16 of 22
Name 1 short term benefit of good customer service?
`It attracts new customers
17 of 22
Name 1 long-term benefit of good customer service?
Keeps customers loyal
18 of 22
How can business treat their customers unfairly?
By selling unsafe products, by selling products at an unfair price and by selling products that do not work properly
19 of 22
How can using websites help small businesses to offer good customer services?
Can inform customers about the business, offer advice to customers, it can help advertise new businesses
20 of 22
What does E-commerce mean?
The act of selling a product using the internet
21 of 22
How can using e-commerce help small businesses to offer good customer services?
They can buy the products at anytime of day and can help the business sell to people from all over the country or world
22 of 22

Other cards in this set

Card 2

Front

What are two benefits to businesses motivating their staff?

Back

Hard working employees and Employee loyalty

Card 3

Front

What does the term minimum wage mean?

Back

Preview of the front of card 3

Card 4

Front

Name 4 employee rights

Back

Preview of the front of card 4

Card 5

Front

Name 4 methods of motivation

Back

Preview of the front of card 5
View more cards

Comments

No comments have yet been made

Similar Business Studies resources:

See all Business Studies resources »See all Motivating staff resources »