Business Studies 0.0 / 5 ? Business StudiesMotivating staffProtecting staff through legislationProduction methods for manufacturingProviding a serviceCustomer serviceGCSEAQA Created by: ameliak01Created on: 24-02-17 17:54 What is motivation? Motivation is the range of factors that influence people to behave in certain ways 1 of 22 What are two benefits to businesses motivating their staff? Hard working employees and Employee loyalty 2 of 22 What does the term minimum wage mean? The lowest hourly wage that an employee can legally pay 3 of 22 Name 4 employee rights Maternity and holiday pay,allowing employees time off, providing suitable training, providing a safe working environment 4 of 22 Name 4 methods of motivation Make job more interesting, offer training, financial rewards and working in teams 5 of 22 What do minimum wage and equal pay laws mean for small businesses? They may need to employ less people to keep costs low 6 of 22 What does the heathy and safety act mean for small businesses? It can increase costs to start off with but helps the business avoid having to pay large fines 7 of 22 What does job production mean? It is the method of production when a product is supplied to meet the exact needs of a customer 8 of 22 What does batch production mean? It is the method of production when a group of similar products are produced at the same time 9 of 22 Name 2 examples of businesses who would choose job production Personal trainers and restaurants 10 of 22 Name an advantage of job production It is more likely to make the customer happy 11 of 22 Name a disadvantage of job production It can cost more and take up more time 12 of 22 Name 2 examples of businesses who would choose batch production Bakeries and fish and chip shops 13 of 22 Name an advantage of batch production It is done quicker and easily 14 of 22 Name a disadvantage of batch production It is hard to make a product suitable for everyone so not everyone will like the product 15 of 22 What is good customer service? It means keeping a customer happy 16 of 22 Name 1 short term benefit of good customer service? `It attracts new customers 17 of 22 Name 1 long-term benefit of good customer service? Keeps customers loyal 18 of 22 How can business treat their customers unfairly? By selling unsafe products, by selling products at an unfair price and by selling products that do not work properly 19 of 22 How can using websites help small businesses to offer good customer services? Can inform customers about the business, offer advice to customers, it can help advertise new businesses 20 of 22 What does E-commerce mean? The act of selling a product using the internet 21 of 22 How can using e-commerce help small businesses to offer good customer services? They can buy the products at anytime of day and can help the business sell to people from all over the country or world 22 of 22
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