Business planning and strategy-Kaplan&Nortons Balanced Scorecard model

?
What is the balanced scorecard?
A system of corporate appraisal which looks at financial/non-financial elements from a variety of perspectives
1 of 12
What is the user provided with?
A set of information which addresses all relevant areas of performance in an objective and unbiased fashion.
2 of 12
What does the balanced scorecard provide?
Provides a relevant range of financial/nonfinancial information that supports effective business management
3 of 12
What are the 4 perspectives in the balanced scorecard?
-Financial
-Internal business processes
-Learning and growth
-Customer
4 of 12
What does the finance perspective show?
Sources of finance, product development growing into markets
5 of 12
What does the internal business processes perspective show?
Purchasing,warehousing,documentation,
managing stock&IT services
6 of 12
What does the customers perspective show?
Quality,market research, trends,technology
7 of 12
What does the learning and growth perspective show?
Data collection, succession planning, professional development and competition
8 of 12
Who uses the balanced scorecard ?
-Businesses
-Governments
-Social enterprises

(to help make decisions to reflect the vision of the business)
9 of 12
What are 3 advantages of using a balanced scorecard?
-Helps business grow by looking at 4 key areas to increase customers/market share

-Makes strategy operational by translating it into performance measures/targets


-Shows both qualitative&quantitative issues
(more realistic )
10 of 12
What are 3 disadvantages of the balanced scorecard?
-Needs to have balance between the 4 perspectives(not easy)
-Senior management may still be too concerned with financial performance
-Needs to be updated regularly to be useful
11 of 12
What are 3 factors that may influence the successful implementation of the balanced scorecard?
-Communication
(ensure everyone in on same page)
-Team work
(Effective teamwork)
-Commitment
(long-term commitment/time to prep)
12 of 12

Other cards in this set

Card 2

Front

What is the user provided with?

Back

A set of information which addresses all relevant areas of performance in an objective and unbiased fashion.

Card 3

Front

What does the balanced scorecard provide?

Back

Preview of the front of card 3

Card 4

Front

What are the 4 perspectives in the balanced scorecard?

Back

Preview of the front of card 4

Card 5

Front

What does the finance perspective show?

Back

Preview of the front of card 5
View more cards

Comments

Johnny Doe

Report

As an SEO specialist, I understand the importance of having a solid business plan and strategy in place to achieve your online goals. Rush Analytics is a platform that offers a suite of powerful tools to make Search Engine Optimisation easier for businesses of all sizes.

Johnny Doe

Report

With Rush Analytics, you can access a range of tools to help you develop a successful business plan and strategy, including keyword research, site analysis, and competitor analysis. So, if you're looking to improve your online presence, check out Rush Analytics today and take advantage of their powerful tools!

Johnny Doe

Report

Don't forget to use their Meta Tags Checker tool to ensure your website is optimized for search engines. Visit this link to get started: https://rush-analytics.com/land/meta-scanner

Similar Business Studies resources:

See all Business Studies resources »See all Business Plans resources »