A2 Operations Definitions

What is the definition of outsourcing?
This occurs when an organisation uses a separate business or business to complete part of its work.
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What is the definition of absenteeism?
When an employees is not present at his or her place of work.
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What is the balanced scorecard?
This is a planning and management strategy designed by Kaplan and Norton to match business activities to the aspirations set out in the organisation’s vision statement.
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What is capacity utilisation?
The extent to which a business uses the resources available to it.
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What are core competencies?
Unique abilities that a business possesses that provide it with a competitive advantage.
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What is profit quality?
The extent to which a particular type of profit is sustainable.
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Other cards in this set

Card 2

Front

When an employees is not present at his or her place of work.

Back

What is the definition of absenteeism?

Card 3

Front

This is a planning and management strategy designed by Kaplan and Norton to match business activities to the aspirations set out in the organisation’s vision statement.

Back

Preview of the back of card 3

Card 4

Front

The extent to which a business uses the resources available to it.

Back

Preview of the back of card 4

Card 5

Front

Unique abilities that a business possesses that provide it with a competitive advantage.

Back

Preview of the back of card 5
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