Identify stakeholders
Challenge and inform
stakeholders
Negotiate stakeholder
conflicts
Engage with stakeholders
Written and verbal
communication
Support stakeholders and
facilitate meetings and
record outputs
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What three stakeholder engagement skills allow BAs to understand stakeholder needs and perspectives?
Collaboration, emotional intelligence, and cultural awareness
2 of 11
What are the eight generic stakeholder categories on the stakeholder wheel?
What is the CATWOE technique and what are the six elements that it is made up of?
A technique to analyse stakeholder perspectives and identify similarities and differences.
Customers - aimed at who
Actors - who executes strategy
Transformation - core business activity
World view - summary statement
Owner - the same
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What would be used to analyse stakeholder perspectives and identify similarities and differences?
CATWOE technique
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What would be used to analyse stakeholders in terms of their power, influence, and level of interest?
Power/interest grid
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What is a power/interest grid?
A stakeholder analysis tool used to map them according to their level of interest/influence and level of power to support or block a project. Low/some/high on each axis.
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What are the six stakeholder management categories based on the power/interest grid?
In a power/interest grid what would be the appropriate stakeholder management categories for power/influence vs interest for the below?
1. Low: low
2. Low: some/high
3. Some: low/some/high
4. High: low
5. High: some
6. High : high
1. Low: low – ignore
2. Low: some/high – keep informed
3. Some: low/some/high – keep onside
4. High: low – watch
5. High: some – keep satisfied
6. High : high – constant active management
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What are two types of stakeholder management categories?
Power/interest grids and RACI charts
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What is a RA(S)CI chart and what are it's components?
A form of stakeholder management to assign a level of involvement to stakeholders for each part of a project. Options are responsible, accountable, supportive (optional), consulted, informed.
11 of 11
Other cards in this set
Card 2
Front
What three stakeholder engagement skills allow BAs to understand stakeholder needs and perspectives?
Back
Collaboration, emotional intelligence, and cultural awareness
Card 3
Front
What are the eight generic stakeholder categories on the stakeholder wheel?
Back
Card 4
Front
What is the CATWOE technique and what are the six elements that it is made up of?
Back
Card 5
Front
What would be used to analyse stakeholder perspectives and identify similarities and differences?
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