3.2 Key Words

1. Materials that a business holds. This could be raw materials or finished stock. (6)
5. The amount of stock held by a business at which an order for new stock is placed with suppliers. (2, 5, 5)
6. The range of variables which contribute to successful design: function, cost and appearance. (6, 3)
7. Achieving a minimum standard for a product or service, or a production process, which meets customers’ needs. (7)

2. The process of transforming inventions into products that can be sold to customers. (10)
3. The highest amount of stock to be kept by a business. (7, 5, 5)
4. The experience the customer gets when dealing with a business and the extent to which that experience meets and exceeds customer needs and expectations. (8, 7)
8. Testing a product for quality at the end of the production process. (7, 7)
9. Ensuring that quality is produced at every stage of the production, often through making quality the responsibility of every worker. (7, 9)

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