2 ways of achieving good quality in business:
- Quality Assurance
- Quality Control
Quality control is where finished products are checked by some one at the end of the production chain to see if the quality is good enough.
Quality assurance where quality is built into the production process. For example, all staff check all items at all stages of the production process for faults.
In this way everyone takes responsibility for delivering quality. Successful quality assurance results in zero defect production.
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