Unit 1.4

Job Description - They need to decide what kind of work they want the employee to do.

Person Specification - What skills/qualities they are looking for.

Adevertise the job - How much they want to spend for the advert (local newspaper, internet etc)

Shortlisting - The owner chooses the best people to interview or give a trial to, can shortlist by qualifications and skills

Interview - A common way of selecting workers.

• Qualifications
• Age and law
• experience
• responsibility
• how much other similar firms are paying

Monetary Benefits...

• Bonuses
• Commission
• Profit Sharing
• Paying money into their pension

Fringe Benefits...

• Company car
• Private health care scheme
• free mobile phone or laptop
• staff discount
• clothing allowance

• Empowerment - giving workers responsibility
• Job rotation - prevents boredom, develops skills, can cover for each other
• Monetary Techniques - such as bonuses, they'll want the money but this can then cost a small business a lot of money.

• reduce mistakes/waste
• invest in the most advanced machinery
• increase workers' motivation
• bulk buying
• cheaper suppliers - however quality could decrease

• CAD - computer aided design
• robots
• stock control programmes
• communication technology - internet

• number of mistakes (defects)
• customer feedback
• customer complaints/returns

• Reduce waste
• Detect problems early
• Make employees feel more involved
• Saves time - higher quality products first time round

• Pre, during and after sales advice
• Friendly employes
• Reliable products
• Satisfied customers
• Quick, yet effiecient