Changes in both the products sold and distribution methods affect many employees. e.g. many retailers now sell online as well as on the highs treet (a brick and clicks' operation). Sometimes the online elemtn has become more importnats an dretail premises have closed.
Advantages to the business include not having to pay for high rents and rates.
Jobs such as call centre workers can even be moved abroad to keep costs down. Many UK call centres are now based in India.
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