BS: Training


 Chapter 12

Training: The process of increasing the knowledge and skills of the workforce to enable them to perform their jobs effectively.

Training is required to:

-       Support new employees (induction training)

-       Improve productivity.

-       Increase marketing effectiveness.

-       Support higher standards of customer service and production quality.

-       Introduction of new technology, system or other change.

-       Address changes in legislation

-       Support employee progression and promotion.

Training can provide benefits to the business:

-       Higher quality

-       Better productivity (=number of products/number of workers)

-       Improved motivation – through greater empowerment

-       More flexibility through better skills

-       Less supervision required

-       Better recruitment and employee retention

-       Easier to implement change in the business

Effective training starts with a ‘training strategy’, the three stages are:

-       Identify skills and abilities needed by employees

-       Make a plan to show investment in training and development will help meet the business goals and objectives.

-       Implement the plan, monitoring progress and training effectiveness

Business don’t invest in training because:

-       A desire to minimise short term costs

-       They cannot make a justified investment case

-       Training takes time to have the desired effect – management are impatient

-       Sometimes


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