Meeting individual needs

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Statutory organisation

  • Funded out of taxation
  • Created by law
  • Known as the public sector also
  • Everyone is entitled to it
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Benefits of involving patients in feedback

  • Feel involed/valued
  • Things differently to the staff
  • Have first hand experience of the service
  • Highlight areas of improvements
  • Feel empowered
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Importance of a complaints policy

  • Oppurtunity to redress
  • Protects clients
  • Gives clients a voice
  • It is a right to complain
  • Allows org to see if there is something continuously happening
  • Feel empowered
  • Improves quality of the service provided
  • Promotes need led service
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Why quality assurance measures are important

  • Provides oppurtunities to review the service
  • Ensures service is working as well as it should
  • Protects from any complaints
  • Identify any areas of development for staff
  • Guards against neglect
  • Sets minimum standards
  • Promotes a positive culture
  • Ensures accountability
  • Benchmarks

IF THERE IS NO MEASURES THEN... (opposite to above)

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How DOH role can be restricted- reduced budgets

  • Planning can restricted
  • Funding may be reduced
  • Less oppurtunity for research/training/development
  • Job loss
  • Staff under pressure with demands

POSTIVE

  • More cost effective
  • More effective with resources
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Importance of a named nurse

  • Monitor patients condition
  • Someone the patient can turn to
  • Makes the patient confident
  • Will promote needs led care- individualised plan
  • Could advocate on their behalf
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Benefits of convalescing

  • One to one
  • Doesn't need to worry about cleaning/cooking
  • Socialise with others
  • Heal at her own pace
  • Professionals caring for her
  • Quicker recovery
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Importance of effective communication

  • Liase with each other
  • Identify potential risks
  • Use resources effectively
  • Prevents gaps in services
  • Patient can be informed continuously
  • Promotes good team working
  • Ensures needs are met
  • Patient is more relaxed
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Contribution of the private sector

  • Provides choice
  • Offers alternatives
  • Less red tape
  • Paid for- 'higher quality'
  • More resources
  • Takes the burden off the state
  • Quicker repsonse time
  • Shorter waiting times
  • Profit orientated
  • Creates inequality
  • 2 Tier system is created
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Governments functions

  • Service provision
  • Plan
  • Fund
  • Policy making
  • Legislate
  • Regulate
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Why Continual reform of the NHS is required

  • Changes in populations
  • Respond to demographic trends
  • Respond to resource changes
  • Tech changes
  • Maintain a high level of standards
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Benefits of Mixed Economy of Care

  • Choice
  • Flexibility
  • Independance promoted
  • More cost effective
  • Uses resources more effectively
  • Creates competition between providers
  • Reduces strain on the state
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Importance of empowerment

  • Promotes anti-discriminatory practice
  • Prevents stereotyping
  • Clients feel accepted and respected
  • Promotes dignity
  • Client is confident
  • Have a say in their care
  • Feel valued
  • Self-concept improves
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Importance of retaining the core values

  • Reduces inequality
  • Open to everyone
  • Reduces discrimination
  • Needs led
  • Poor have same access as the affluent
  • Divide in society if not there
  • Death and morbidity rates may vary
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