-To be polite because customers don't like rude staff
-To be organised e.g. if someone wants a wake up call at 7 o'clock because their flight is at 10, you have to be organised and make sure they wake up.
-Clear voice because customers don't want to ask for the staff to repeat themselves.
-Punctual because you don't want to be late when customers need to talk to you.
-Need to be calm because you might deal with angry customers and you have to handle them without getting mad.
etc...
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