Business Studies - People in Business

People in Business

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  • Created by: Katie
  • Created on: 14-12-10 20:04

Hierarchy

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management levels within an organisation

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Line managers

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responsible for overseeing the work of other staff

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Subordinates

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report to other staff higher up the hierarchy and

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Authority

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the power managers have to direct subordinates and

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Delegation

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is when managers entrust tasks or decisions to sub

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Empowerment

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sees managers passing authority to make decisions

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Span of control

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measures the number of subordinates reporting dire

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Chain of command

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is the path of authority along which instructions

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Lines of communication

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the routes messages travel along

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Delayering

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removing a layer of management in a hierarchy but

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In a centralised organisation...

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the majority of decisions are taken by senior mana

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In a decentralised organisations...

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they delegate authority down the chain of command,

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Flat organisations have...

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few levels of hierarchy. Lines of communication ar

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Tall organisations have...

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many levels of hierarchy. The span of control is n

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A job description

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explain the work to be done and typically set out

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A person specification

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list individual qualities of the person required,

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Internal recruitment

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involves appointing existing staff. A known person

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External recruitment

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involves hiring staff from outside the organisatio

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On-the-job training

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is where experienced members of staff explain a jo

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Off the job training

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is where outside experts are paid to explain a job

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Induction

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is the training given to new workers so that they

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Time rate

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staff are paid for the number of hours worked

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Overtime

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staff are paid extra for working beyond normal hou

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Piece rate

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staff are paid for the number of items produced

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Commission

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staff are paid for the number of items they sell

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Performance related pay

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staff get a bonus for meeting a target set by thei

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Profit sharing

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staff receive a part of any profits made by the bu

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Salary

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staff are paid monthly no matter how many hours th

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Job rotation

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staff are switched between different tasks to redu

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Job enlargement

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staff are given more tasks to do of similar diffic

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Job enrichment

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staff are given more interesting and challenging t

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Empowerment

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staff are given the authority to make decisions ab

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What are the five levels of motivation described b

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self-actualisation, self-esteem, social, safety, s

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Employers need to follow certain laws and procedur

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  • Workers are guaranteed a minimum hourly wage rate of £5.80 per hour in 2009.
  • Race, sex, age or disability discrimination is illegal. Businesses must be careful to treat all workers fairly. They must offer equal pay and promotion opportunities for women and ethnic minorities.
  • The EU Working Time Directive sets a limit on the number of hours staff can work in a week.
  • Parents are entitled to paid leave from work soon after their children are born. The firms must keep their post open for when they return from maternity or paternity leave.
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Redundancy

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if the business suffers a fall in sales it means t

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Risk assessment

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identifys workplace risks, and then sensible measu

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One-way communication

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is when the receiver cannot respond to a message.

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Two-way communication

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is when the receiver can respond to a message. Thi

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