Business Definition
- Created by: Beth
- Created on: 19-03-14 19:00
Operations Management `
Capacity:- The maximum number of units a firm can produce in a given amount of time with the available resources
Economies of Scale:- A reduction in the unit costs achieved by the increased production
Diseconomies od Scale:- An increase in unit costs due to an increase in production (often as the production has increased too much)
Labour Intensive:- Production that involves a high proportion of workers rather than machinery
Capital Intensive:- Production that involves a igher proportion of machinery than workers
Job Production:- Goods are produced one at a time to match specific needs of the customers
Batch Production:- Products are made in small batches before a different product is made in a small batch i.e. cakes, paint
Flow Production:- Very large production of a standardised product, normally on a continuous production line e.g cars
Operations Management 2
Cell Production:- Involves producing products in a self contained unit within a factory
Lean Production:- Techniques used within production to attempt to minimise waste
Quality:- Achieving minimum standard for a product or service wich meets customers needs
Quality Control:- Testing the quality of a product is to minimum standard AFTER the product has been made, often carried out by specialised employees
Quality Assurance:- Testing the quality of the product THROUGHOUT the production process, often by making quality the responsibility of all the workers
Stock Control Charts:- A diagram that tracks stock usage over time
Buffer Stock Level:- The lowest amount of stock held by a business at any time
Lead Time:- The amount of time between ordering stock and it being delivered
Operations Management 3
Just in Time:- Stocks are only delivered when they are needed for the production process and so no stocks are needed by the business
Kaizen:- The process of achieving continuous improvements by introducing small changes regularly
Kanban:- A card system used in JIT whereby a card follows each item through the production process and triggers when new stock is needed
Benchmarking:- A process of comparing a businesses products and production methods against those of businesses considered "best" in the industry
Waste Management:- An attempt to reduce anything that makes the production process inefficient
People
Labour Turnover:- The percentage or proportion of the workforce that leave the business within a given amount of time
Productivity:- The output divided by number of workers
Job Enrichment:- An attempt to give workers greater responsibility and recognition
Job Enlargement:- Giving an employee more work but of a similar nature to do
Job Rotation:- The changing of jobs or tasks from time to time
Piece Rates:- Payment linked to output produced by the worker
Autocratic Leadership:- Leader makes all the decisions and there is little involvement from the employees
Democratic Leadership:- Delegation of the decision making process allowing the workers to be involved
People 2
Laissez-faire Leadership:- Leader has little or no input in decision making, the workers can do what they like to a certain extent as long as they meet deadlines
Paternalistic Leadership:- Leader decides what is best for the workers but there may be some consultation
Organisation Chart:- Diagram showing the internal structure of a business
Span of Control:- The number of people who report directly to another worker in an organisation
Chain of Command:- The path down which orders are passed
People 3
Delayering:- Removing layers of management so there are fewer layers of hierarchy
Delegation:- Passing down of authority for work to another worker lower down in the hierarchy
Centralisation:- Type of business where decisions are made at the Head Office and then passed down the chain of command, branches have no control over decisions
Decentralisation:- Decision making is pushed down the hierarchy and away from the centre of the business or Head Office, for example branches have more control over decisions
Marketing 1
Marketing:- A process that attempts to indentify customer demands, satisfy them, profitably
Unique Selling Point (USP):- A feature that differentiates the products of one business from its competitors
Customer Orientation:- Firm considers what the customers want before trying to produce it
Product Orientation:- Firm produces a product before trying to convince customers to buy it
Market Segment:- Part of a market that contains a group of buyers with similar characteristics and buying habits e.g. age, gender
Market Share:- The proportion of a markets total sales accounted for by an individual firm
Market Growth:- An increase in sales for the entire market
Marketing Mix:- Combination of factors which help a business to take into account customer needs when selling a product (4P's: Price, Place, Product, Promotion)
Marketing 2
Product Life Cycle:- A marketing model that assesses the pattern of sales over time (development, introduction, growth, maturity, saturation and decline)
Extension Strategy:- Method used to lengthen the life cycle of a product and prevent it falling into decline
Product Portfolio:- Combination or range of products that a business sells
Boston Matrix:- Model which analyses a product portfolio according to the growth rate of the whole market and the relative market of a product. It has four categories, stars, dogs, problem children and cash cows
Cost Plus Pricing:- Adding a markup to the total cost of a product to determine the price
Contribution Pricing:- Setting a price to cover at least the variable costs of a product
Price Discrimination:- Charging different prices for different customers for the same good or service
Marketing 3
Psychological Pricing:- Setting a price to customers that suggests a product is cheaper than it actually is e.g. £4.99
Price Skimming:- Setting a high price for a new product
Penetration Pricing:- Setting a low price for a new product
Loss Leading:- Selling one or more products at a loss to encourage sales of other products in the portfolio at the same time
Predatory Pricing:- Setting low prices to force competitors out of the market
Distribution Channel:- The route taken to get goods from the supplier to the consumer
Wholesaler:- A link in the distribution chain that usually takes large quantities of goods from the prducer, stores them and sells in smaller quantities to retailers
Retailer:- A link in the distribution chain that usually deals directly with the customers
Marketing 4
Above the Line Promotion:- Use of mass media to promote to a wide audience rather than a specific target market e.g. television, radio
Below the Line Promotion:- Promotion targeted more directly at customers
Advertising:- Communication that tries to inform potential customers about products or services and persuade them to purchase them
Elastic Demand:- Where a change in price causes a GREATER proportionate change in demand
Inelastic Demand:- Where a change in price causes a SMALLER proportionate change in demand
Finance 1
Revenue:- The amount of money received by selling goods or services (Selling price x Quantity sold)
Profit:- Occurs when the revenues of a business are greater than its costs over a period of time (Revenue - Costs)
Budget:- An estimate or forecast of the income and expenditure of a business for a given period of time
Variance:- The difference between the predicted budget and the actual figure achieved
Cash Flow Forecast:- Predictions of cash movements in and out of a business
Inflows:- Money coming into the business
Outflows:- Money going out of the business
Debtors:- People who OWE the business money
Finance 2
Creditors:- People the business owes money to
Overdraft:- Borrowing money from a bank by drawing out more than is actually in a bank account, interest is then charged on the money drawn
Fixed Costs:- Costs which don't vary with output e.g. salaries or rent
Variable Costs:- Costs which vary depending on the amount produced e.g. raw materials
Total Costs:- All the costs of a business (Fixed Costs + Variable Costs)
Unit Costs:- Costs of producing one product (Total costs/output)
Marginal Costs:- Cost of producing one extra item
Contribution per unit:- Selling price per unit - variable costs per unit
Finance 3
Total Contribution:- Contribution per unit x sales
Break-even Point:- The level of output where total revenue=total costs ie. no profit or loss is made
Margin of Safety:- Difference between actual level of output and breakeven output
Investment Appraisal:- Methods of assessing whether an investment is a feasible option
Payback:- Assesses the amount of risk involved by calculating how long it takes to recover from the cost of the investment
Accounting Rate of Return:- Assesses the profitability of an investment
Gross Profit:- Sales Revenue - cost of sales
Operating Profit:- gross profit - fixed costs
Net profit:- operating profit - interest paid
Finance 4
Retained Profit:- Net profit - tax and dividends
Balance Sheet:- A method of recording the wealth of the business at a given moment
Assets:- What the business OWNS
Liabilities:- What the business OWES
Net Current Assets/ Working Capital:- Current assets - current liabilities
Capital Employed:- The value of the funds tied up in the business as shares and retained profit
Related discussions on The Student Room
- Answering Questions: What can a degree in Business Management lead to? »
- Jobs »
- UCL Management Science 2023 Applicants Thread »
- have no idea what to study at uni »
- Could someone please help with some feedback »
- Which one of these unis best for Supply Chain Management MSc »
- Is Warwick worth it for management? »
- Unit 14 IT Service Delivery Part A Question »
- Business management or business management with marketing »
- uni new course »
Comments
No comments have yet been made