Barriers to the Use of Community Pharmacy 0.0 / 5 ? PharmacyPH1122UniversityAll boards Created by: amazingemilyjonesCreated on: 07-04-19 16:08 Types of Barriers: Practicalities Accessing pharmacy Geographical accessibility Opening hours Disables access Effect of illness Accessing pharmacist for advice Counter staff Physical layout (privacy) How busy are they? Other disruptions Accessing medicines Cost Availability OTC 1 of 7 Types of Barriers: People Factors Pharmacist/patient Age Sex Known/not known Same culture Same language Condition Embarrassment Need to show pharmacist? 2 of 7 Bilingualism Even when people are apparently equally fluent in two or more languages they are rarely ambilingual People often revert to their 'mother toungue' in times of stress, e.g. when ill/worried/in pain Older people sometimes lose their second language skills as they get older 3 of 7 Language Skills Productive skills Receptive skills Oracy Speaking Listening Literacy Writing Reading People have different abilities within the different language skills. 4 of 7 Overcoming Language Barriers: Verbal Information Use of translators Formal Official translators Telephone services Informal Staff Friends Family 5 of 7 The Welsh Language Equal status in law with English Provision of NHS services through medium of Welsh is variable Survey of pharmacies: 72% had Welsh speaking customers (some/most/all) 40% said customers had the option of speaking Welsh in the pharmacy 6 of 7 Empathy The ability to identify with and understand someone else's feelings or difficulties 7 of 7
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