Human Resources (HR) / Personnel

Here is a document full of notes on Human Resources including internal organisation, communication, recriutment and selection, training, motivation and rewards and negotiation and consultation. There are lots of notes here, so I hope these help you to revise! Also, these are notes will probably take a few weeks to learn, not good for the day before the exam! Please rate and comment on how to improve :)

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  • Created on: 10-03-10 19:04
Preview of Human Resources (HR) / Personnel

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Specification ­ What you need to know for this topic!
(Revision Notes Start on Next Page)
2 Human
Resources
Thi
s sect
ion
l
ooks at
peopl
e i
n
or
gan i
sati
on s
wi
th a
focus on
t
heir
rol
es,
r
elat
ionships
and
manag emen t
i
n busi
ness.
Cont
ent
Expl
anat
ion
of
cont
ent
2.1 An under
standing
o f
t
he fu ncti
o ns
of
ke y depart
me n t
s and
Internal anal
ysis
of
thei
r r
elati
on sh ip
and i
n t
erd epe ndenc e:
Organisation o p r
odu ct
ion
­ orga nisat i
on
of
prod uci
n g
goods/
services,
r
e s ea rch and deve l
opme nt
o ma rketi
ng ­
ma rk et re sear
ch, pr
o duct
plann i
ng ,
packagi
ng, pr
ici
ng , sal es
p r
omo tion,
advert
i sin g,
di
str
ibut
ion of
pr
o du ct
o p er
son nel
­
recru i
tme n t
,
tr
aini
n g,
terms and
c
o ndi
ti
ons of
serv i
ce ,
c ontract
s,
d isci
pli
nary an d
gr
ievance pr
oced ure s,
dismissal
o finance
­
w ages,
sa l
ar i
e s,
cash
f l
ow, f
oreca st
i ng ,
i
nvoici
ng,
accoun ts
An under
standing
o f
t
he k ey
terms i
n t
h e ma nage me n t
o f
peopl
e i
n business
­ ch ai n
o f
comma n d,
hi
erarch y, sp a n
of
cont
rol
and del
eg at
ion.
An under
standing
o f
t
he r ol
e s and
resp onsibi
li
ti
es
of
employees i
n t
erms
of
c o mp l
iance and
accoun t
ab i
li
t y.
2.2 An under
standi
ng of
t
he
impor
tance
of
good
commu ni
cati
on and
anal
ysi
s
of
the
eff
ects
of
poor

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Communicati commu ni
c at
ion
and t
he ef
f ect
on
the
ma nageme nt
of
t
he
on busi
ness.
An under
s t
anding
of
how d i
ffer
ent
me t
hods of
commu ni
c at
ion
are
used i
n a
changing
busi
ne s
s
envi
ronme nt
t
h r
ough t
he u se
of
paper,
el
ectr
onic
me t
hods,
peopl
e an d organi
sat
ions.
2.…read more

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Page 4

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Internal Organisation
Key Departments (Structure)
Thi
s i
s t
he
tr
adi
ti
onal
st
ruct
ure
of
a busi
ness:
The
four
main d e par
tment
s of
a
b usi
ne s
s ar
e t
her
efor
e:
P roduct
io n
Ma r
keti
n g
P ersonn el o r
H uman
R esour
ces
F inance
Production
Product
ion
is
the
cr eat
ion
of
goods
or
ser
vices
to
meet
peopl
es'
needs
and
w ant…read more

Page 5

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Thei
r
key t
asks
are t
o r
esear
ch and
devel
opment
of
products
and
or
ganise
product
ion
­ pr
oduct
ion
li
ne,
bat
ch
product
ion
etc.…read more

Page 6

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I
ndust
ri
al
r el
ati
ons
Di
smissal
Work
force
rel
ated
i ssues
Finance
F i
nan ce
is
concer
ned w it
h al
l
aspects
of
t
he
mo ney
si
de
of
a
b usi
ness.
B usi
n esse s
need
mo ney
to
p ay
for
daytoday
operat
ions.
Thi
s i
s
c al
led
w or ki
ng
capi
tal
.…read more

Page 7

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Everyone wi
ll
k now how t
he comp any
w or
ks a nd how i
t
is
operat
ed.
Emp l
oyee s
can
see
w her
e t
h ey
are
in
the or
g a ni
sati
onal
char
t,
w ho
h as aut
h or
it
y over
them and
o ver
w hom t
hey have
aut
ho r
it
y.…read more

Page 8

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The
per
son at
t
he t
op
of
the
hier
archy
is
in
posit
i
o n
of
AUTHOR I
TY over
wor
kers
lower
down i
n the
pyramid.…read more

Page 9

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A
n ar
row
span of
contr
ol
me ans
that
t
h e per
son
h as
author
it
y or
cont
rol
over a
sma l
l
numb er
of
peopl
e ,
i.
e.
one
o r
t
w o.
A
w i
de
span
o f
cont
rol
me ans
that
t
he person has
author
it
y over
a
lar
ge r
numb er
of
people,
i.
e.
seven
or ei
ght.…read more

Page 10

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Delegation
Del
egati
on means
givi
ng t
he authority t
o car
ry
out
t
ask
s and
make
decis
ions
to
people
lower
in
a
h ier
archy.…read more

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