Human Resources (HR) / Personnel

Here is a document full of notes on Human Resources including internal organisation, communication, recriutment and selection, training, motivation and rewards and negotiation and consultation. There are lots of notes here, so I hope these help you to revise! Also, these are notes will probably take a few weeks to learn, not good for the day before the exam! Please rate and comment on how to improve :)

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2 Human
Resources

Thi
s sect
ion
l
ooks at

peopl
e i
n
or
gan i
sati
on s
wi
th a
focus on
t
heir
rol
es,
r
elat
ionships
and
manag…

Page 2

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Communicati commu ni
c at
ion
and t
he ef
f ect
on
the
ma nageme nt
of
t
he
on busi
ness.
An under
s t
anding
of
how d i
ffer
ent
me t
hods of

commu ni
c at
ion
are
used i
n a
changing
busi…

Page 3

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t
o under
stand
the
int
errel
ati
onshi
p
bet
w een
tr
ade unions,

employer
s'
associ
ati
ons
and busi
ness
organi
sati
ons.



Page 4

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Internal Organisation

Key Departments (Structure)

Thi
s i
s t
he
tr
adi
ti
onal
st
ruct
ure
of
a busi
ness:








The
four
main d e par
tment
s of
a
b usi
ne s
s ar
e t
her
efor
e:
P roduct
io n
Ma r
keti…

Page 5

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Thei
r
key t
asks
are t
o r
esear
ch and
devel
opment
of
products
and
or
ganise
product
ion
­ pr
oduct
ion
li
ne,
bat
ch
product
ion
etc.


Marketing

Ma rket
ing
is
the
ran ge act
ivi
ti
es t
ha t
helps
to
ensure…

Page 6

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I
ndust
ri
al
r el
ati
ons
Di
smissal

Work
force
rel
ated
i ssues

Finance

F i
nan ce
is
concer
ned w it
h al
l
aspects
of
t
he
mo ney
si
de
of
a
b usi
ness.


B usi
n esse s
need
mo ney…

Page 7

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Everyone wi
ll
k now how t
he comp any
w or
ks a nd how i
t
is
operat
ed.
Emp l
oyee s
can
see
w her
e t
h ey
are
in
the or
g a ni
sati
onal
char
t,
w ho
h as aut
h…

Page 8

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The
per
son at
t
he t
op
of
the
hier
archy
is
in
posit
i
o n
of
AUTHOR I
TY over
wor
kers
lower
down i
n the
pyramid.


The pr
oblem wi
th
a t
ypical
pyramid
hie rarchy,
wi
th
a l
ong chai
n of…

Page 9

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A
n ar
row
span of
contr
ol
me ans
that
t
h e per
son
h as
author
it
y or

cont
rol
over a
sma l
l
numb er
of
peopl
e ,
i.
e.
one
o r
t
w o.
A
w i
de
span
o f…

Page 10

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Delegation

Del
egati
on means
givi
ng t
he authority t
o car
ry
out
t
ask
s and
make
decis
ions
to
people
lower
in
a
h ier
archy.


The
mo r
e a ma nager del
egates,
th e w i
d er
the span
of
contr
ol…

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