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Advantages
- It reduces the time taken to solve the problem
- It includes the knowledge of many experts , its more accurate than a single expert
- It improves customer/patient services and the standing of the expert
- Can predict future problems and solve current ones
- It saves the company money due to faster service time
- In some areas such as car fault diagnosis, it can mean that less skilled work force is required.... lower wage bill
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Disadvantages
- Expert systems cost alot to set up
- The user (mechanics /patients/doctors) will need training in how to use it, which takes time and money
- It will need continuous updating... which can take it temporarily out of use
- In a company or doctors practice, there will need to be one in every garage/branch/ surgery.
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