Business Studies- Section 9

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Key Term

Definition

Internal communicationExternal communication

Communication media

Effective communication (information passed between two or more groups of people with feedback to confirm that the message has been received and understood) and its importance to a business

Feedback

Two way communication

Written communication:

Benefits and limitations of communication methods;

Choosing the best method

Communication Barriers

Problems of ineffective communication and how can they be solved:

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