• Created by: Anais05
  • Created on: 03-12-19 10:45
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  • Acceptable methods of challenging discrimination
    • Whistle blowing
      • If you witness or suspect serious wrongdoing or poor practice at work and are unsure what to do, you can discuss whether or how to raise your concern with independent, knowledgeable staff
        • challenge at the time
    • Applying values of care
      • ensures that individuals using health, social and childcare environments receive appropriate care, do not experience discriminatory attitudes, and have their diversity valued and their rights supported
        • challenge at the time
    • Providing information about complaints procedures/ advocacy services
      • means that individuals will know what to do and whom to speak about to if their rights or care needs are not being met
        • challenge through long-term proactive campaigning
    • Implementing policies, codes of practice, legislation
      • care environments have to produce policies to guide staff and to ensure service users are aware of the care and standards they are entitled to. this includes policies for bullying, confidentiality, equal opportunities, data handling etc.
        • challenge afterwards through procedures
    • Dealing with conflict
      • needs to be handled carefully - active listening, being calm and objective and showing empathy are ways to address the situation. It is important to approach conflict situations positively and to actively look for solutions
        • challenge at the time and afterwards
    • Training/ mentoring/ monitoring
      • after the discrimination takes place
        • involves checking the progress or quality f care practice overtime, e.g. observations


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