A3: Specific responsibilities of people who work in health and social care settings

  • Created by: RhodesN
  • Created on: 04-12-18 12:00
explain a way of adapting health & social care provision for all service users.
address prejudice & adapt behaviour to ensure clients needs are met, whatever their differences
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explain a way of adapting health & social care provision for all service users.
understand & meet needs of all service users, e.g. people from diverse cultures
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explain a way of adapting health & social care provision for all service users.
celebrate contribution that a wide & diverse range of people can bring to the setting & society
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explain a way of adapting health & social care provision for all service users.
actively challenge both in/unintentional discrimination against clients and patients
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explain a way of adapting health & social care provision for all service users.
ensure setting is welcoming & accessible to all
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explain a way of adapting health & social care provision for all service users.
compensate for negative effects of discrimination in society
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give an example of how provision is provided to adapt to individuals needs
people in wheelchairs have full access and movement within a setting, adaptions made if needed, e.g. ramps
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give an example of how provision is provided to adapt to individuals needs
hearing impairments need support like written/visual communication, quiet areas for conversations
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give an example of how provision is provided to adapt to individuals needs
service users language difficulties can be provided with info available in all languages
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Example of discriminatory practice: An 18 year old and a 29 year old
Both apply for same job. In order to avoid discrimination they are both given same exact questions & activities so not treated different
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what is empowerment?
supporting people to take control of their lives and futures by taking part in decisions about care/treatment
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what is individualised care?
care provision tailored to meet the particular/specific needs of each user
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what is self-esteem?
a person's sense of self respect; confidence a person has in their own worht and value
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what is a multi-cultural society?
a population tailored to meet the paticular and specific needs of each service user
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what does empowerment enable service users to do?
make their own decisions about their care
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what do services users have a tendency to do when ill?
let professionals choose their care and tell them what is happening
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what can happen to service users behaviour when ill?
lose confidence, become passive and over-dependent on care workers
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why should professionals empower service users?
to make them fully involved in their care and are fully understanding their options
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what does empowerment help to do for service users?
make them more independent/individual
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what does supporting service users dignity and independence make sure of?
their needs and preferences are respected
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what does promoting service users dignity and independence do?
boosts their self-esteem
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what specific needs must be addressed in a multi-cultural society?
beliefs, language, traditions, diets
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how can diversity present a challenge for care providers?
language barrier or religion
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what are some examples of support that can be provided for service users?
translators/interpreters, signers, advocates, family and friends
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what is a lone workers policy?
guidance and procedures aimed at ensuring that people working on their own are safe as possible
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when dealing with conflict, care practitioners must do what?
listen carefully; try to see both sides of argument/issue; stay calm; never resort to aggressive behaviour
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what are two things a care provider should do if a situation escalates?
know where the doors/exits are. remove any items that could be used as a weapon
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what must a employer do to ensure safety in care settings?
undertake risk assessments; have up to date info on H&S issues; have H&S equipment to carry out treatments; H&S training; Record all incidents/accidents
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what is a risk assessment?
process of evaluating potential risks that may be involved in a activity
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what is a risk?
situation involving exposure to danger
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what is a hazard?
Danger or risk
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what should employers do for themselves in care settings?
care for their own safety in workplace; corporate with employer to carry out H&S procedures; not intentionally damage H&S equipment at setting
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what is the process of carrying out a risk assessment?
identify hazards at setting; identify those at risk; evaluate level of risk; identify ways to limit risk; review measures taken to limit risk
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what are some possible risks in care settings?
physical environment (outside/inside setting); aids to daily living; behaviour of others; care/domestic duties; health inside setting
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how can risks be managed in care settings?
risk assessment; care plans; report system; staff hierarchy; action plans; continuous training; domiciliary care system
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how are individuals safeguarded and protected from abuse?
any concerns/claims/accusations should be reported to a senior member of staff and then reported to the safeguarding officer to provide a written report of investigation
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what are some ways of protecting service users/staff/volunteers from infection?
Always wash hands at start/end of shift, eating, using the toilet or sneezing/coughing. Safe handling/disposal of sharp objects e.g. needles. Keep all soiled linen in designated bags. Wear protective clothing e.g. gloves/aprons
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what regulation is followed to ensure there is control on disposal of substances harmful to health?
The Control of Substances Hazardous to Health (COSHH) regulation.
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how is clinical waste disposed of?
yellow bag waste is burned in a controlled environment
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how are needles/syringes disposed of?
yellos "sharps" box is sealed and then burned in controlled environment
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how are soiled linens disposed of?
red laundry bag; laundered at appropriate temp
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how is recyclable equipment and instruments disposed of?
blue bag; returned to central sterilisation services (CSSD)
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what is hazardous waste?
waste containing substances that can cause serious harm to people or equipment
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what is provision of first aid in health care settings governed by?
Health and Safety Act 1981; it varies from setting to setting.
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how can confidential data be stored?
in a locked filing cabinet, within a locked room
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how can confidential data be accessed?
members of staff from an organisation who are clearly identified as allowed to
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when should confidential data be shared?
only when other professionals have a right to know
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what is a requirement for confidentiality in all H&SC settings?
Data Protection Act 1998
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what is whistle-blowing?
from within an organisation, someone identifies and draw attention to issues.
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what could be some reasons for raising concern in the workplace?
unsafe/poor working conditions; lack of duty of care; abuse and neglect; fraud or criminal acts; covering a wrongdoing
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what is a real example of whistle-blowing?
in 1998, Dr Bolsin was troubled with high mortality rates at Bristol Royal Infirmary
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whistleblowers often become targets of harassment and are what?
intimidated; investigated; persecuted; prosecuted
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whistle blowers are subject to what?
personal damage; job loss; professional discredit; loss of financial security; family breakdown
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what are whistle blowers protected by?
The Public Interest Disclosure Act 1998
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