Good Quality Information
- Created by: NTipper99
- Created on: 15-05-17 12:13
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- Good Quality Information
- Relevent
- If data collected does not match what the company does/needs= data will not be useful+won't be able to be applied to the decision making
- A group has asked their record company for a breakdown of their royalties for all months over the last three years and the record company only gave them the total royalties each year. The group wanted to look at the seasonal variations in their royalties but the information given would not show this.
- Up To Date
- If the data is from 10 years ago it won't be useful as it can't be applied to the company's state and the decisions they will need to make now
- Information should always be date stamped so that there is no danger of using out-of-date information. If the information is personal then under the data protection act 1998 there is a legal requirement to be kept up-to-date and not keeping it up-to-date could lead to prosecution
- If the information being kept is personal and the person whom the information is about suffers loss as a result of information being wrong because it was not updated, then the organisation can be sued.
- You could send a letter to a customer threatening legal action for a bill that your records show had not been paid but this had not been updated on the computer
- A letter could be sent to someone who had died, which would distress the family of the bereaved
- Accurate
- If data collected inst accurate it may make the decision they make wrong as the data isn't right and therefore may give the wrong advice
- If the information is inaccurate customers could be sent the wrong items - this costs money to sort out and will upset the customer.
- If the information is inaccurate customers could be invoiced the wrong amount - this will waste time sorting out and will also upset the customer and damage any trust they had in the organisation
- If the information is inaccurate the buyers basing their stock ordering decisions on incorrect sales information resulting in stock having to be sold off cheaply
- Misreading gas or electricity meters resulting in embarrassing mistakes, with ordinary domestic customers being sent bills for thousands of pounds
- Typing the details in from a customer over the phone and mishearing them and typing in the wrong address resulting in goods being sent to the wrong address
- Understandable
- Too much data together/doesn't have title=data is harder to understand = may mean that the end user doesn't use it/wastes more time checking through out+trying to make sense of it=they don't meet a deadline/cant read all of it so miss the important part to make sure they meet it
- The meaning of any information should be clear to the user and any abbreviations or codes used should be explained. Information cannot be used properly unless it is understood.
- Complete
- data isn't complete=it won't help the end user as they won't get the full extent of the information which may be the main bit they need= have to make the decision with no help= the decision may be wrong
- An order might be only partly fulfilled because an item was not in stock at the time. Then the rest of the order is not sent later resulting in an upset customer
- A manager has asked for a sales report and some information she asked for on the report is missing, resulting in her having to base a decision on only part of the information, which is more risky
- Not including the postcode on a letter, resulting in the letter being received late.
- Level Of Detail
- Information not detailed enough=won't help the decision making=there isn't enough detail to help the end user understand why they have that views=end user will make decision without the reasons for someones views
- Relevent
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