Principle 1
- Created by: beckyboo159
- Created on: 29-03-16 10:44
View mindmap
- Patient Expectations
- Listened to
- Principle 1: Putting patients' interests first
- You MUST
- adopt an approach which is holistic and preventative
- holistic: psychological, social, oral health, and their desires.
- preventative: follow the clinical guidelines e.g. Toolkit
- listen
- discuss all options, listen carefully, allow questions
- hygienic and safe environment
- Follow laws regarding: disposal clinical waste, radiography, health and safety, decontamination, medical devices, medical emergencies, reporting of needle-sticks
- Up-to-date vaccinations
- dignity and respect
- tone of voice, body language, individual needs and values, kindness and compassion, manage their pain and anxiety
- do not discriminate
- Protected characteristics: age, disability, gender reassignment, sex, sexual orientation, marriage/civil partnership, pregnancy/maternity, race, religion/belief. or any lifestyle choices
- reasonable adjustments to be made for disabilities
- must not express personal political/religious/moral beliefs in anyway that could distress pt
- be honest and act with integrity
- in all professional, business and educational dealings. Any advertising must be accurate and not misleading
- do not bring profession into disrepute (low esteem by public)
- appropriate arrangements in place to seek compensation
- Have insurance/indemnity in place. Contact the provider ASAP when a claim is made.
- follow the laws and regulations that affect your work
- including: data protection, employment, human rights and equality
- patients' interests > your own /colleague/ business/ organisation
- Refuse any gifts that could affect your personal judgement. E.g. Chocolates probably fine, but significant value of money not acceptable - if fall out with patient you "owe" them something
- Make it clear which treatments are offered on the NHS. Must not pressurise patients into having private.
- If you work in purely private practice, must make patients aware most treatments are available for free on the NHS
- Should not stop seeing patient solely because of a complaint the patient has made about you
- If you decide to end a professional relationship, you must be able to justify why, and should write to the patient to explain this, then make arrangements for the continuing care of the patient
- if patient at risk due to your/your colleagues health/behaviour, must take action
- Referrals only in best interests of patient not for financial gain
- adopt an approach which is holistic and preventative
- You MUST
- cultures and values respected
- act honestly and with integrity
- all aspects of their health will be considered
- Their interests > financial gain/ commerece
- redress if suffer harm
- pain and anxiety managed
- clean and safe environment
- reasonable adjustments made for disabilities
Comments
No comments have yet been made