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6. the process of increasing the worth of resources by modifying them

  • liquidity
  • adding value
  • value added

7. the percentage or proportion of the total sales of a product or service achieved by a firm or a specific brand of a product

  • market size
  • market share
  • market growth

8. the 'real cost' of taking a particular action or the next best alternative forgone, i.e. the next best thing that you could have chosen but didn't

  • opportunity cost
  • least cost site
  • teleworking

9. the use of information that has already been collected for a different purpose

  • qualitative market research
  • secondary research
  • primary research

10. a group of respondents in which each member of the target population had an equal chance of being chosen

  • quota sample
  • random sample
  • stratified sample

11. a situation in which the liability of the owners of a business is limited to the fully-paid-up value of the share capital

  • teleworking
  • limited liability
  • unlimited liability

12. a feature of a product or service that allows it to be different from other products

  • USP
  • added value
  • contribution

13. the four elements - land, labour, capital and enterprise - used in the production of goods and services

  • factors of production
  • business plan
  • qualitative factors

14. a report describing the market strategy, operational issues and financial implications of a business start-up

  • business plan
  • cash flow forecast
  • marketing

15. this has a legal identity that is separate from the individual owners. as a result, the organisations can own assets, owe money and enter into contracts in their own right. E.g. Ltd and PLC

  • limited liability
  • incorporated business
  • unincorporated business

16. a situation in which the owners of a business are liable for all the debts that the business may incur

  • unlimited liability
  • limited liability
  • unincorporated business

17. there is no distinction in law between the individual owner and the business itself. the identity of the business and owner is the same. such businesses tend to be sole traders or partnerships

  • incorporated business
  • unincorporated business
  • unlimited liability

18. those organisations involved in extracting raw materials

  • primary sector
  • secondary sector
  • tertiary sector

19. individuals who have an idea that they develop by setting up a new business and encouraging it to grow. They take the risk and the subsequent profits that come with success or the losses that come with failure.

  • stakeholder
  • entrepreneur
  • sole trader

20. the anticipation and satisfying of customers' wants in a way that delights consumers and also meets the needs of the organisation

  • marketing
  • market research
  • demand