People skills and the 6C's 0.0 / 5 ? Health & Social CareUnit 5BTEC NationalOther Created by: Grace.2006Created on: 17-01-23 11:16 Empathy The ability to share and understand the emotions of others 1 of 12 Patience The capacity to accept or tolerate problems without becoming annoyed or anxious 2 of 12 Engendering trust The ability to get people to trust you 3 of 12 Flexibility Being able to fit in with others and change your own plans if necessary 4 of 12 A sense of humour Being able to see the funny side of situations 5 of 12 Negotiating The process by which two parties with different interests or perspectives attempt to reach an agreement 6 of 12 Care Providing service users with constant high quality care that takes identified needs into consideration throughout each life stage 7 of 12 Compassion How care is given through relationships with the service users based on empathy, kindness, respect, dignity, and trust. 8 of 12 Competence The ability to have the knowledge and skills to provide high quality care as well as having the ability to provide care confidently 9 of 12 Communication The ability to actively listen, engage, share information, and respond to service users, staff, and the families of the service users 10 of 12 Courage The ability to speak up and do the right thing for the benefit of the service user and their needs or preferences 11 of 12 Commitment The ability to take the time to provide high quality care and continue their training for the benefit of their service users and others 12 of 12
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