Non-Verbal Communication

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What is Non-Verbal Communication?
It is when we convey messages without use of words or vocal sounds such as body language.
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What is Verbal Communication?
The conveying of messages using words, vocal sounds and paralinguistic.
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What are paralinguistic?
The vocal features that accompany speech such as tone of voice, emphasis or intonation.
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What is eye contact?
When two people in conversation are looking at each others eyes at the same time
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What are the functions of eye contact?
1)To regulate the flow of conversation 2) providing feedback 3) conveying emotion
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What are the different categories of facial expression?
Fear, Disgust, Surprise, Happiness, Anger, Sadness, Intrest
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How do the hemispheres of our brain effect facial expression?
The right and left hemispheres of the brain control their opposite facial side. Our right side of our face is more expressive and bigger as the left hemisphere is bigger
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What is body language?
A general term to describe aspects of non verbal communication
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What is posture?
The positioning of the body, often regarded as a non-verbal communication signal
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What is postural echo?
Mirroring another person's body position. eg Both having crossed arms and slouched backs.
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What is closed posture?
Positioning the arms so that they are folded across the body and/or crossing of the legs.
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What is open posture?
Positioning the arms so that they are not folded across the body and not crossing the legs.
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How do cultural norms affect personal space?
When we are interacting with people from other cultures we often keep a greater distance. Different cultures have different norms on personal space eg. people from the mediterranean have smaller amounts of personal space than North Europeans
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How do sex differences affect personal space?
When opposite sexes interact there is a greater distance between them than when same sexes interact.
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How do individual differences affect personal Space?
We tend to stand closer to people our own age
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How does status affect personal space?
There is a greater distance between people of different status when interacting. This could be as the person of lower status feels threatened to approach someone of higher status. We are more comfortable approaching people of same status (and age).
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What are the practical implications of Eye-Contact?
Studies of eye movement help us understand why we feel uncomfortable talking to someone who stares at us or never looks at us at all, the flow of conversation is disrupted. Pupil dilation means we cant hide our emotions if we are attracted to someone
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What are the practical implications of Facial Expression?
If facial expression is inherited it means it is instinctive and more likely to be truthful. We understand why we may prefer one profile of our face as we want to show our warm side.
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What are the practical implications of Body Language?
Counsellors may deliberately use postural echo so that their clients divulge more about themselves. Also salespeople may use open posture to help make a sale, the customer may not realise they are being manipulated.
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What are the practical implications of Gestures?
Restaurants may train their wait staff to squat down when taking orders at a table. Customers may think its just a friendly gesture while there could be other motives. Studies of touch show how attitudes may be manipulated to win favour using touch.
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What are the practical implications of personal space?
If we attempt to stand closer to a person older or younger than us it might make them feel uncomfortable.
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Card 2

Front

What is Verbal Communication?

Back

The conveying of messages using words, vocal sounds and paralinguistic.

Card 3

Front

What are paralinguistic?

Back

Preview of the front of card 3

Card 4

Front

What is eye contact?

Back

Preview of the front of card 4

Card 5

Front

What are the functions of eye contact?

Back

Preview of the front of card 5
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