measuring the effectiveness of a business

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S L O F N M K X H N W A N Q O M A Y H B K
P L J L S R B J K O O B O X L P G H R M N
R T Y Q T C X G L I R G I T G P F C K G A
O W J F A F Q P A T K N T X E A F R O Y J
D U X S W M O W B A L X A M C S F A B K M
U R I G J V P S O G O H S P Q J I R T O H
C E E B A C S N U E A E I Y H H T E M Q J
T W W M R O A A R L D S L H C T J I U H P
I B Y D N K P P T E S Q I Y V N A H O L F
V B X G K B B S U D Q J T H O E V G C J L
I N T E R N A L R E C R U I T M E N T X U
T P Y U L R F O N W E Q Y B J R H I D P Y
Y R Q O B S G R O B E P T T M E P M G S J
U X W H W O V T V F O Q I V Y W N L Q E U
H U G B C N K N E U H Q C H I O O J Q X R
F A P H F W X O R T A S A W H P B U Y X H
Q T E S V U N C F V U Y P R G M S Q R I W
M V D K I R K K C P J W A E F E X A F V L
A A B S E N T E E I S M C M C I Y C O M A
Y A D Q L D I C M E B C M V G X Q J X B B
Q H B S J N B N O B O U U B M Y R C I L T

Clues

  • amount of tasks for a specific role/employee (8)
  • delegating power to employees so they make own decisions (11)
  • employing people from inside the business (8, 11)
  • it is used to work out the number of days lost as result of absences (11)
  • number of employees directly supervised by a manager (7, 4)
  • refers to the output produced per employee (12)
  • refers to the percentage of leaving employees in given time (6, 8)
  • responsibility is passed onto other in the business (10)
  • structure and number of layers of management and supervision (9)
  • the total amount of capacity that is used (8, 11)

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