face to face communication, it involves body language and facial expressions.
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Give Examples of Interpersonal Skills
Folding your arms can indicate that you are defensive and unapproachable. Facial expressions of you smiling can indicate that your are friendly and approachable. Eye contact indicates that you are listening and are respectable The tone of your voice
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The 2 types of Verbal Communication
Formal and Informal
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Give Examples of them
Informal you will genuinely use when you are with your friends, in a social environment- where you are comfortable where you can talk loosely. Formal to be used when you are in a professional environment.
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Questioning Techniques
Open ended: where you want someone to elaborate on; e.g describe or explain. Closed ended: yes or no
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Written Communication
Can be on paper, text message or email
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Barriers to communication
Voice language, language (technical jargon). Physical deficiency: physical barriers, deaf partially deaf, not within the proximity
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Communication technology
Anything that can be digitised
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Personal Attributes
Qualities that individuals have to enhance their technical skills
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Ready for work
Image created by following the dress code at work, looking after their presentation and having a good attitude
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Professional bodies
People who get together and discuss the future within that field.
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Industry Certification
Shows that you are qualified in that particular field. Certificate is nationally and internationally recognisable; shows that you have an ability within that field
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Other cards in this set
Card 2
Front
Give Examples of Interpersonal Skills
Back
Folding your arms can indicate that you are defensive and unapproachable. Facial expressions of you smiling can indicate that your are friendly and approachable. Eye contact indicates that you are listening and are respectable The tone of your voice
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