ITIL
- Created by: Tayla
- Created on: 14-09-21 20:09
Other questions in this quiz
2. The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.
- service value system
- service request management’ practice
- focus on value’ guiding principle
- four dimensions of service management
3. Which practices requires pragmatic focus on the whole service and not simply its constituent parts?
- deployment management
- service level management
- change control
- service request management
4. What stage of problem management manages known errors and identifying permanent solutions?
- Error control
- Problem control
- Problem Identification
5. Which of the following practices may utilise 'swarming'?
- Service desk
- Relationship management
- Incident management
- Problem management
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