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More cards in this set
Card 6
Front
Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?
Back
Card 7
Front
What does the 'service request management' practice depending on for maximum efficiency?
Back
Card 8
Front
A known error is a problem that has been ? and has not resolved.
Back
Card 9
Front
Which statement about change authorisation is correct?
Back
Card 10
Front
Which practice provides support for managing feedback, compliments and complaints from users?
Back
Card 11
Front
What is the starting point for optimisation?
Back
Card 12
Front
How do all value chain activities transform inputs to outputs?
Back
Card 13
Front
What is the purpose of the 'monitoring and event management' practice?
Back
Card 14
Front
What is the effect of increased automation on the 'service desk' practice?
Back
Card 15
Front
What should all 'continual improvement' decisions be based on?
Back
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