The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.
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Card 17
Front
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
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Card 18
Front
What type of change is MOST likely to be managed by the 'service request management' practice?
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Card 19
Front
What type of change is MOST likely to be managed by the 'change enablement' practice?
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Card 20
Front
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve?
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Card 21
Front
Which statement about known errors and problems is CORRECT?
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Card 22
Front
Which statement about the 'service desk' practice is CORRECT?
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Card 23
Front
What should be done for every problem?
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Card 24
Front
How should an organization include third-party suppliers in the continual improvement of services?
