ITIL stages
- Created by: courtney mason
- Created on: 12-04-16 20:14
Other questions in this quiz
2. Continual Service Improvement
- delivers guidance with designing, developing and implementing service management as strategic asset
- Applied through entire cycle and becomes part of developing and delivering services
- Deals with design and development of services and related processes
- Consists of management and co-ordination of process required for new and changed services
- Involves coordinating activities required to manage services within an agreed level
3. Service design
- delivers guidance with designing, developing and implementing service management as strategic asset
- Applied through entire cycle and becomes part of developing and delivering services
- Consists of management and co-ordination of process required for new and changed services
- Deals with design and development of services and related processes
- Involves coordinating activities required to manage services within an agreed level
4. Service strategy
- Consists of management and co-ordination of process required for new and changed services
- Applied through entire cycle and becomes part of developing and delivering services
- delivers guidance with designing, developing and implementing service management as strategic asset
- Deals with design and development of services and related processes
- Involves coordinating activities required to manage services within an agreed level
5. Service operation
- delivers guidance with designing, developing and implementing service management as strategic asset
- Involves coordinating activities required to manage services within an agreed level
- Consists of management and co-ordination of process required for new and changed services
- Deals with design and development of services and related processes
- Applied through entire cycle and becomes part of developing and delivering services
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