ITIL key words 0.0 / 5 ? ComputingSoftware project managementUniversityNone Created by: courtney masonCreated on: 12-04-16 20:06 Any resource or capability that contributes to delivery of service Asset 1 of 10 The addition, removal or modification of something that has an effect on IT services Change 2 of 10 A formal proposal RFC 3 of 10 Created by service portfolio management Change proposal 4 of 10 Plan > do > check > act Deming cycle 5 of 10 A doc with all aspects of IT service through each stage of lifecycle SDP 6 of 10 Structured set of activites designed to accomplish objective Process 7 of 10 Group and tools they use to carry out process Function 8 of 10 Way to carry out an activity Procedure 9 of 10 Main machinery of organisation People, Process, Products, Partners 10 of 10
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