ITIL key words

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Any resource or capability that contributes to delivery of service
Asset
1 of 10
The addition, removal or modification of something that has an effect on IT services
Change
2 of 10
A formal proposal
RFC
3 of 10
Created by service portfolio management
Change proposal
4 of 10
Plan > do > check > act
Deming cycle
5 of 10
A doc with all aspects of IT service through each stage of lifecycle
SDP
6 of 10
Structured set of activites designed to accomplish objective
Process
7 of 10
Group and tools they use to carry out process
Function
8 of 10
Way to carry out an activity
Procedure
9 of 10
Main machinery of organisation
People, Process, Products, Partners
10 of 10

Other cards in this set

Card 2

Front

The addition, removal or modification of something that has an effect on IT services

Back

Change

Card 3

Front

A formal proposal

Back

Preview of the front of card 3

Card 4

Front

Created by service portfolio management

Back

Preview of the front of card 4

Card 5

Front

Plan > do > check > act

Back

Preview of the front of card 5
View more cards

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