ITIL key words

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1. Main machinery of organisation

  • Profit, Process, Partners, Pressure
  • People, Process, Products, Partners
  • People, Products, Process, Profit
  • Pressure, Process, Partners, People
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2. Plan > do > check > act

  • Mintzberg
  • Denton cycle
  • Deming cycle
  • 4 P's

3. A doc with all aspects of IT service through each stage of lifecycle

  • Service catalogue
  • SDP
  • RFC

4. Group and tools they use to carry out process

  • Procedure
  • Function
  • Process
  • Work instructions

5. Any resource or capability that contributes to delivery of service

  • Function
  • Asset
  • Process
  • Change

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