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2. A doc with all aspects of IT service through each stage of lifecycle

  • SDP
  • RFC
  • Service catalogue

3. Structured set of activites designed to accomplish objective

  • Process
  • Asset
  • Function
  • Procedure

4. Main machinery of organisation

  • Profit, Process, Partners, Pressure
  • People, Process, Products, Partners
  • People, Products, Process, Profit
  • Pressure, Process, Partners, People

5. Group and tools they use to carry out process

  • Function
  • Process
  • Procedure
  • Work instructions
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