Other questions in this quiz

2. Plan > do > check > act

  • Mintzberg
  • Denton cycle
  • Deming cycle
  • 4 P's

3. A doc with all aspects of IT service through each stage of lifecycle

  • Service catalogue
  • SDP
  • RFC

4. Group and tools they use to carry out process

  • Work instructions
  • Process
  • Function
  • Procedure

5. A formal proposal

  • Procedure
  • RFC
  • SDP
  • Change proposal

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