6. The addition, removal or modification of something that has an effect on IT services
- Process
- Change
- Asset
- Function
7. Way to carry out an activity
- Process
- Function
- Procedure
- Asset
8. A doc with all aspects of IT service through each stage of lifecycle
- Service catalogue
- SDP
- RFC
9. A formal proposal
- SDP
- RFC
- Change proposal
- Procedure
10. Structured set of activites designed to accomplish objective
- Process
- Function
- Procedure
- Asset
