ITIL
- Created by: Tayla
- Created on: 14-09-21 20:09
Other questions in this quiz
2. What is the purpose of the relationship management practice?
- To establish and nurture the links between the organisation and its stakeholders at strategic and tactical levels
- To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
- To minimise the negative impact of incidents by restoring normal service operation as quickly as possible
- To align the organisation's practices and services with changing business needs
3. Which guiding principles advises you should recognise complexity and apply appropriate methods/rules based on this complexity?
- Think and work holistically
- Optimise and automate
- Keep it simple and practical
- Focus on value
4. Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?
- IT asset management
- Service desk
- Service configuration management
- Monitoring and event management
5. Which of these is NOT a feature of a successful SLA?
- relates to operational metrics
- simply written and easy to understand
- relates to defined outcomes
- related to a define service in the service catalogue
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