ICT in Context - 2015

HideShow resource information
Server (File/Web/Database) - Function
Stores and provides files; uploads and distributes web pages to the Internet; provides database services
1 of 88
Backup storage - Definition
Storing data on a removable device/cloud storage
2 of 88
Firewall - Function
Protects networks from intrusion
3 of 88
Connected via a network so that others can use them
4 of 88
Network infrastructure - Example
Ethernet cabling, fibre-optic cabling
5 of 88
LAN - Definition
Local Area Network: operate over a small area
6 of 88
POS system - Components
Point Of Sale system: Barcode scanner, Chip-and-PIN card readers, customer displays, keyboards/touchscreeen, printers, EPOS processor unit
7 of 88
Tickets - Types
Theatre-printed, print-at-home, QR code ticket
8 of 88
Operating System - Functions
Memory management, peripherals, application software, GUI, Hardware/software installation, file management
9 of 88
Utility software - Examples
Virus protection, firewalls
10 of 88
Provide starting points for application documents
11 of 88
Word processing - Uses
Letters, memos, agendas, reports
12 of 88
Desktop publishing - Uses
Posters and flyers, leaflets, brochures, magazines, business cards, tickets
13 of 88
Image editing techniques - Examples
Crop, resize, brightness, contrast, saturation, hue/colourise, colour balance
14 of 88
Image formats - Examples
.gif, .jpeg, .png, .tiff
15 of 88
Web design - How
HTML code
16 of 88
Spreadsheets - Uses
Data modelling, data manipulation, graphical presentation, analysis for decision-making
17 of 88
Spreadsheets - Advantages
Easily shared, templates, data and graphs
18 of 88
Databases - Operations
Add data, edit data, delete data, organise data, share data
19 of 88
Databases - Components
Tables, forms, reports, queries
20 of 88
Queries - Function
Retrieves specific data
21 of 88
Reports - Function
Outputs information from a query
22 of 88
Applications - Examples
Web browser, email manager, presentation software
23 of 88
Integrated Box-Office Software
Administration, marketing and CRM, ticket scanning, reporting, security, store theatre and show data, store customer data, ticket sales and management
24 of 88
Collection of Customer Personal Data
Customer registration for online sales/sales at kiosk, newsletter subscriptions, telephone purchases
25 of 88
Collection of Customer Sales Data
login for purchase online/at kiosk, going to/phoning the box office
26 of 88
Administration - Tasks
Managing shows, managing reporting, managing user accounts
27 of 88
Ticket scanning - Benefits
Can scan QR or barcodes, quick, more than one scanner can be used via WiFi, displays successful/duplicated scans, can scan without Internet connection, can report number of people entering the theatre
28 of 88
What is web 1.0?
read only web, primary function was in publishing information
29 of 88
What is web 2.0?
Supports participation by customers and members of the general public
30 of 88
Dynamic web content - why is it needed?
Customers can purchase tickets online, or they can join a mailing list so they are kept up to date
31 of 88
How is social media used?
Social bookmarking, RSS (really simple syndication), Embedding video, Blogging and social networking
32 of 88
Why do they promote social media?
Content can be kept up to date, provide links to blogs, cheap form of advertising, embed videos
33 of 88
What pages are needed for the website?
Home page, Events, Media, Location, News, Education, Login, Friends, Contact us.
34 of 88
Benefits to the theatre using a website
Online purchasing is more efficient, Larger market, Up to date details, Adverts produced faster
35 of 88
Benefits to the customer using a website
service is available 24/7, no queues, up to date details are available, update contact details online
36 of 88
Encryption - definition
the process of coding files before transmission. It ensures that the information is only readable by the person who has the encryption key.
37 of 88
How is security improved by using HTTPS (hypertext transfer protocol secure)
The data is encrypted
38 of 88
Ticket delivery options
By post, Print at home
39 of 88
What are the disadvantages to postal tickets?
Additional cost for delivery, danger that tickte might get lost.
40 of 88
What are the advantages to print at home tickets?
If lost they can be printed again, no postage delay
41 of 88
What is the disadvantage to using print at home tickets?
Customer needs a working printer
42 of 88
QR Codes - definition
are a type of barcode that can normally be scanned or read from a smart phone to direct a user to a link or website
43 of 88
What can QR codes take the user to?
Websites, emails, text, phone numbers, video or audio clips.
44 of 88
Steps in QR code creation
Find software, create it, test, track and analyse
45 of 88
QR Codes - text file - how is it useful?
Give details of current shows, include pricing and showing times
46 of 88
QR Codes - Website - how is it useful?
linked web page can include more detail than a poster; and bookmarked/ viewed later
47 of 88
QR Codes - Video/Audio - how is it useful?
Clip could promote material for a specific show, clips of actors etc.
48 of 88
QR Codes - Email - how is it useful?
When QR code is scanned, email is sent to user. Ad - users save email address for future
49 of 88
Advantages of QR codes
Eay to make, boost traffic for the website, get feedback, people sign up,, route people to social media
50 of 88
Disadvantages to QR codes
Not heavily used at the moment, user needs suitable technology
51 of 88
Self Service Kiosk - definition
is a device that provides the general public with access to products and services
52 of 88
Booking tickets process
Choose show, Choose seats, Confirm booking, Ticket printing option, booking reference
53 of 88
E-Ticket - definition
is stored as an electronic file, which is downloaded to a mobile device such as a phone. Simply presented when required
54 of 88
E-Ticket - benefit to environment
Conserve scarce sources by not using paper
55 of 88
E-Ticket - benefit to customer
people take smartphones everywhere, customer is not likely to mislay or forget to take it
56 of 88
E-Ticket - benefit to theatre
Cost savings by not having to print tickets, also more difficult to forge a ticket
57 of 88
Self service kiosks - benefits to theatre
More efficient to theatre- don't need staff. Up to date details of shows
58 of 88
Self service kiosks - benefits to customer
No queues, up to date details, customers chose where their ticket is sent
59 of 88
Limitations to self service kiosks
Customer support, customer interaction
60 of 88
Task of the Producer
Controls the finance, finds the actors and other team membersq
61 of 88
Task of the Artistic Director
Involved in planning and production of the show, develops overall programme, designs lighting, sound, scene etc.
62 of 88
Task of the Stage Management Team
Responsible for irecting each performance, use notes, timings and communiate with staff for scene changes
63 of 88
Task of the Production Team
Coordinate the staging and technical requierments
64 of 88
Task of the Technical Department
Responsible for safe use of equipment, lighting, sound effects etc.
65 of 88
Planning a show
Task breakdown, Team allocation, Scheduling, Monitoring and Reporting
66 of 88
Critical Path Analysis - definition
used to chart all of the project tasks, each timescale and any dependency between the tasks
67 of 88
Gantt Chart - definition
a representation of an overall project schedule as a bar chart displaying all the tasks and activities involved
68 of 88
Gantt chart - advantages
Show a project time frame and order, graphical view of tasks, can be printed
69 of 88
Gantt chart - disadvantages
Can be hard to understand, large or complex systems cannot be shown on one monitor
70 of 88
Project planning software - definition
used to help with the palnning, scheduling and management of complex projects
71 of 88
Milestones - definition
Used to indicate the end of key tasks within a project
72 of 88
Deadline - definition
the date by which a milestone must be completed
73 of 88
How is software management software presented?
Desktop, Web based, Collaborative, Integrated
74 of 88
Copyright, Design and Patents act 1988
This act makes it illegal to copy software or use unlicensed software as well as copying music, literature, text or images
75 of 88
Data Protection Act 1998
The DPA was introduced to give rights to people who have data about them stored on computer systems
76 of 88
Electronic Commerce (EU Directive) Regulations 2002
Covers a range of online activities and apply to organisations that sell goods or services on the Internet or by email
77 of 88
Software licensing
They must ensure that the software they use is fully licensed and not a pirated copy
78 of 88
Copying images/photographs
Have their own or have permission from the owner to use it, all images e.g website, posters etc.
79 of 88
Copying text
Do not copy text form other websites and pass it as their own
80 of 88
Single User License
Allows the user to load this software package onto only one machine
81 of 88
Multi-User License
Installation on several machines, and loaded onto company network
82 of 88
Site License
Software is available to everyone with network access at the same time
83 of 88
Data Controller - definition
The group or person that collects and keeps the data about people
84 of 88
Data Subject - definition
A person who as data stored about them
85 of 88
Information Commisioner - definition
The authority that enforces the rules of the DPA
86 of 88
EC regulations 2002
Trading name, geograpgical address, contact details, supervising authority, VAT number
87 of 88
Where an email marketing approach is unsolicited
subject line must contain info so user does not have to open it, email arketers must respect any opt out registers
88 of 88

Other cards in this set

Card 2


Storing data on a removable device/cloud storage


Backup storage - Definition

Card 3


Protects networks from intrusion


Preview of the back of card 3

Card 4


Connected via a network so that others can use them


Preview of the back of card 4

Card 5


Ethernet cabling, fibre-optic cabling


Preview of the back of card 5
View more cards


No comments have yet been made

Similar ICT resources:

See all ICT resources »See all B063 - 2015 resources »