2. Conflict situations 0.0 / 5 ? OtherProject ManagementUniversityNone Created by: ejholroydCreated on: 29-06-22 11:19 How can conflicts be anticipated and prevented? 1. Address unwanted behaviour early 2. Team charter 3. Check-in regularly 4. Listen and observe behaviour 1 of 8 What are the 3 conflict stage types? Latent: Potential, not yet visible (not enough to cause action) Emergent- Visible, but rationale (solutions can be found) Escalated: open conflict, legal steps may be required (difficult to find a solution) 2 of 8 Define a crisis When an intense or important decision has to be made quickly to resolve a sudden issue. 3 of 8 What is Thomas/Kilmanns model for resolving conflict? Cooperativeness vs assertiveness Response of either: avoidance, accommodate, collaboration, competition depends on the individuals willingness to cooperation or assert their view. 4 of 8 What is Blake and Mouton's conflict resolution model? People concern vs task concern Dependent on the driving concern this will affect the response which is given to the conflict. 5 of 8 How can conflict be mediated and resolved? 1. Understand the root cause 2. Create a constructive environment 3. Focus on the future. 4. Take discipline/legal action when required 5. Be sincere 6 of 8 What steps can be taken to reduce the impact of a conflict? 1. Relevant people only 2. Constructive Environment 3. Clear process 7 of 8 Why is it important to learn from conflict and crises for the future? -Restores team harmony - Used positively to progress -Strengths team cohesion and solidarity 8 of 8
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