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2. What can you do if you are not satisfied with the outcome?

  • Take it into your own hands
  • Ask the trade associations for help
  • Go to arbitration or court
  • Sue the staff involved

3. When should you use conciliation?

  • If your opponent is not part of a trade association
  • If you have more than just a consumer complaint
  • If you have a consumer complaint
  • If you are not prepared to take the matter to court

4. Who does conciliation allow to settle their differences themselves?

  • No one
  • The parties
  • The trade associations
  • The staff

5. Which of these does conciliation not result in?

  • A court
  • A legally binding decision
  • Trade associations helping the case
  • Arbitration
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