Chapter 1 - Stakeholders

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Stakeholders
a person or group of people who have an interest in how a business performs
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Creditors
people or organisations that are owed money by the business
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Customers
people who purchase good or services from the business
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Customer service
this covers all aspects of how the customer is dealt with by the business. There may be a special department that deals with customer queries or problems
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Profit
the money that is left over from the sale of goods (revenue) or services after the business has paid all of its costs
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Revenue
money coming into the business from sales
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Suppliers
people who supply goods or stock to the business
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Shareholders
people who invest by buying shares and become joint owners of a business. They receive a percentage of the profit the business makes in return for buying the shares
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Sponsorship
a way of publicisng a business by giving money for a sporting or social event in exchange for publicity of some sort
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Other cards in this set

Card 2

Front

people or organisations that are owed money by the business

Back

Creditors

Card 3

Front

people who purchase good or services from the business

Back

Preview of the back of card 3

Card 4

Front

this covers all aspects of how the customer is dealt with by the business. There may be a special department that deals with customer queries or problems

Back

Preview of the back of card 4

Card 5

Front

the money that is left over from the sale of goods (revenue) or services after the business has paid all of its costs

Back

Preview of the back of card 5
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