Business Studies unit 1 booklet 4

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Employer
The business that employs a worker
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Employee
Anyone who works for a business or organisation
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Recruitment
The process of finding and appointing new employees
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Internal recruitment
Appointing an existing employee of the business to fill a vacancy
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External recruitment
Appointing an employee of another business to fill a vacancy
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Wage
When an employee is paid a fixed amount for each hour or day they work
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Salary
When a worker is paid a fixed amount per month or year, no matter what hours they work
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Monetary benefits
Additional payments made to the employees on top of their wages or salaries
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Non-monetary rewards
Rewards to employees that do not involve the direct payment of money to them.
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Motivation
The desire to do something. In business, motivation refers to the desire to work and be productive
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Job production
When individual or unique products are made to match the requirements of the customer
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Batch production
When groups or batches of identical products are made
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Operating efficiency
Producing goods and services to an acceptable standard with as few resources as possible to keep costs per unit low
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Unit costs
The average cost of making one product
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Specialisation
Work is divided into separate tasks or jobs that allow workers to become skilled at one of them
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Computerised stock control
The use of computers to keep records of all the stock the business has on its premises
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Computer aided design (CAD)
Using computer programs to design products, such as cars, chocolate bars and clothes
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Quality product
A good service that meets customers expectations and is therefore fit for purpose
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Customer expectations
The minimum quality standards for a product or service that is acceptable to customers
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Quality assurance
Checking the quality of products at various stages f the production rather than just checking at the end
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Customer service
Providing services to a customer before, during and after purchase, to standards that meet their expectations
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Consumer protection
Laws that protect the interests of customers when buying goods or servces
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Other cards in this set

Card 2

Front

Anyone who works for a business or organisation

Back

Employee

Card 3

Front

The process of finding and appointing new employees

Back

Preview of the back of card 3

Card 4

Front

Appointing an existing employee of the business to fill a vacancy

Back

Preview of the back of card 4

Card 5

Front

Appointing an employee of another business to fill a vacancy

Back

Preview of the back of card 5
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