Business Studies unit 1 booklet 4 0.0 / 5 ? Business StudiesRecruitment and retention of staffGCSEAQA Created by: ChloeedannielleCreated on: 03-05-15 15:43 Employer The business that employs a worker 1 of 22 Employee Anyone who works for a business or organisation 2 of 22 Recruitment The process of finding and appointing new employees 3 of 22 Internal recruitment Appointing an existing employee of the business to fill a vacancy 4 of 22 External recruitment Appointing an employee of another business to fill a vacancy 5 of 22 Wage When an employee is paid a fixed amount for each hour or day they work 6 of 22 Salary When a worker is paid a fixed amount per month or year, no matter what hours they work 7 of 22 Monetary benefits Additional payments made to the employees on top of their wages or salaries 8 of 22 Non-monetary rewards Rewards to employees that do not involve the direct payment of money to them. 9 of 22 Motivation The desire to do something. In business, motivation refers to the desire to work and be productive 10 of 22 Job production When individual or unique products are made to match the requirements of the customer 11 of 22 Batch production When groups or batches of identical products are made 12 of 22 Operating efficiency Producing goods and services to an acceptable standard with as few resources as possible to keep costs per unit low 13 of 22 Unit costs The average cost of making one product 14 of 22 Specialisation Work is divided into separate tasks or jobs that allow workers to become skilled at one of them 15 of 22 Computerised stock control The use of computers to keep records of all the stock the business has on its premises 16 of 22 Computer aided design (CAD) Using computer programs to design products, such as cars, chocolate bars and clothes 17 of 22 Quality product A good service that meets customers expectations and is therefore fit for purpose 18 of 22 Customer expectations The minimum quality standards for a product or service that is acceptable to customers 19 of 22 Quality assurance Checking the quality of products at various stages f the production rather than just checking at the end 20 of 22 Customer service Providing services to a customer before, during and after purchase, to standards that meet their expectations 21 of 22 Consumer protection Laws that protect the interests of customers when buying goods or servces 22 of 22
Economies of Scale - Business Studies (BBC Bitesize Revision Notes) 5.0 / 5 based on 1 rating Teacher recommended
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