Business Studies Key Terms Unit 3.4 Effective People Management

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Organisation
The way in which a business is structured for it to achieve its objectives
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Organisation Chart
A diagram which shows the internal structure of an organisation
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Hierarchy
Structure of different levels of authority in a business organisation, one on top of the other
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Line Manager
Employee who is responsible for overseeing the work of others further down the hierarchy of an organisation
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Function
Tasks or jobs. Organisation by function means that a business is organised according to tasks that have to be completed, such as production or finance
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Authority
The right to decide what to do in a situation and take command of it to be able to make decisions without referring to anyone else
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Subordinate
Workers in the hierarchy who work under the control of a more senior worker
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Chain of Command
The path (or chain) down which orders (or commands) are passed. In a company, this goes from the board of directors down to other workers in the organisation
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Delayering
Removing layers of management and workers in a hierarchy so that there are fewer workers in the chain of command
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Empowerment
Giving more responsibility to workers further down the chain of command in a hierarchy
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Downsizing
When a business employs fewer workers to produce the same amount through increases in productivity which can be achieved through delayering
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Span of Control
The number of people who report directly to another worker in an organisation
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Delagation
Passing down of authority for work to another worker further down the hierarchy of the organisation
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Centralisation
A type of business organisation where decisions are made at the centre or core of the organisation and then passed down the chain of command
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Decentralisation
A type of business organisation where decision-making is pushed down the hierarchy and away from the centre of the organisation
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Motivation
In work, the desire to complete a task
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Hierarchy of Needs
Placing needs in an order of importance, starting with basic needs
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Communication
Messages passed between a sender and a receiver, through a medium such as a letter or an email
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Feedback
Response to a message by its receiver to the sender
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Internal Communication
Communication within the business organisation
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External Communication
Communication between the business and an outside individual or organisation like a customer, a supplier or a tax inspector
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Channel of Communication
The path taken by a message, such as horizontal communication, vertical communication or grapevine communication
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Formal Channels of Communication
Channels of communication that are recognised and approved by the business and by employee representatives such as trade unions
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Informal Communication/ Communication through the Grapevine
Communication through channels that are not formally recognised by the business
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Payment Systems
Methods of organising the payment of workers, such as piece rates or salaries
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Manual/Blue Collar Labour
Workers who do mainly physical work like an assembly line worker
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Wages
Tend to be paid to manual workers for working a fixed number of hours per week plus overtime
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Overtime
Time worked over and above the basic working week
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Basic Pay
Pay earned for working the basic working week
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Non-Manual/White Collar Workers
Workers who do non-physical work, like an office worker or teacher
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Part-Time Workers
Employees who work only for a fraction of the working week
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Full-Time Workers
Employees who work the whole of the working week
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Temporary Workers
Workers who have no permanent contract of employment with a business and so tend to work only for a short period of time for an employer
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Freelance Workers
Workers who tend to be self-employed and do particular pieces of work for a business as a supplier
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Fringe Benefits
Payments in kind over and above the wage or salary, such as a company car
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Salary
Pay, usually of non-manual workers, expressed as a yearly figure but paid monthly
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Commission
Payment system usually operated for sales staff where their earnings are determined by how much they sell
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Bonus
Addition to the basic wage or salary, for instance, for achieving a target
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Other cards in this set

Card 2

Front

A diagram which shows the internal structure of an organisation

Back

Organisation Chart

Card 3

Front

Structure of different levels of authority in a business organisation, one on top of the other

Back

Preview of the back of card 3

Card 4

Front

Employee who is responsible for overseeing the work of others further down the hierarchy of an organisation

Back

Preview of the back of card 4

Card 5

Front

Tasks or jobs. Organisation by function means that a business is organised according to tasks that have to be completed, such as production or finance

Back

Preview of the back of card 5
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Comments

Henry Spanton

huhjhu

Jacob Kinsley

Thanks, this helped me lots.

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