Consumer Rights Act 2015

The Consumer Rights Act 2015 was introduced to make consumer shopping rights clearer.

The introduction of this act replaced three pre-existing acts; these are the 'Sale of Goods Act', the 'Unfair Terms in Consumer Contracts Regulations' and the 'Supply of Goods and Services Act'. 

The new act means that products must:

• be 'as described'
• be 'fit for purpose'
• be 'of satisfactory quality'

Section 9- Satisfactory Quality

This means that the product must not be damaged or faulty upon…