Business AS Level
- Created by: sophrevise
- Created on: 07-05-19 10:25
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3.4.4 Making operational decisions to improve performance: improving quality
The importance of quality:
- keeps customers loyal
- increases worth/price
- reduces complaints/stops bad reputation
- increases market share
Methods of improving quality:
- right first time
- self checking
- zero-defect
- set new quality benchmarks
-Total Quality…
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