Business Unit 2 0.0 / 5 ? Business StudiesASAQA Created by: Rachael JenkinsCreated on: 18-03-13 10:46 Levels of hierarchy The structure of a business - each level has responsibility and authority over the levels below 1 of 11 Tall structure A organistional structure with many levels of hierachy. 2 of 11 Flat structure A organistional structure that doesnt have many levels of hierachy. 3 of 11 Span of control The number of people who report directly to a manager. 4 of 11 Centralised structure All decisions are made at the top of a business. 5 of 11 Decentralised structure Authority is shared out between more junior employees. 6 of 11 Delayering Removing levels of hierachy - altering the structure of the business. 7 of 11 HRM Ensures the business has the right number of employees and that they are of the right quality in terms of skills and qualifications. 8 of 11 Labour Productivity A measure of how much each employee produces. 9 of 11 Labour Turnover A measure of the proportion of staff who leave each year. 10 of 11 Absenteeism A measure of the proportion of time employees have off work 11 of 11
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