Unit 1 revision

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ABTA

Association of British Travel Agents — represents the interests of the larger UK tour operators and travel agents (with around 670 members as of 2000), and operates a bonding scheme whereby customers booking with ABTA members have their holidays protected should the operator/agent in question collapse.

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Accommodation

The provision of somewhere to stay, usuall overnight.

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Accommodation capacity

The measure of accommodation stock at a defined

destination. May be given by various different measures:

♦ number of establishments

♦ number of main units within an establishment (eg

rooms, caravan stances)

♦ capacity in terms of residents (eg bed spaces).

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Activity holiday

A holiday where visitors are going to be involved in sport and/or physical recreation activities.

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Adventure tour

A tour designed around an adventurous activity suchas rafting or hiking.

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Air travel

The use of air transport to get customers to their destination

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AITO

Association of Independent Tour Operators — performs a similar function to ABTA, although its membership (and therefore its agenda) differs in comprising some 160 of the smaller UK tour operators.

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All inclusive

A form of package holiday where the majority of services offered at the destination are included in the price paid prior to departure (eg refreshments, excursions, amenities, gratuities).

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Amenity

Something, such as a swimming pool or shopping centre that is intended to make life more pleasant or comfortable for the people in a town, hotel or other place.

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ATOL

Air Travel Organiser's License — a requirement of the Civil Aviation Authority for all UK tour operators wishing to sell air seats on chartered or scheduled services. Necessitates a financial 'health check' and the putting up of a bond to cover the expense of reimbursing/repatriating tourists in the event of operator failure.

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Attractions

Places, events, buildings or areas that tourists want to visit.

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Bed and Breakfast (B&B)

Overnight accommodation usually in a private home or boarding house, with a full American-style or continental breakfast included in the rate, often without private bath facilities.

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Budget

A plan to show how much money a person will need or be able to spend.

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Business travel

Travelling for work purposes or travel for a purpose to a destination determined by a business, and where all costs are met by that business.

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Charter flight

To hire the exclusive use of an aircraft.

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Climate

The general weather conditions usually found in a particular place.

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Commission

The percentage of a selling price paid to a retailer by a supplier. In the travel industry, travel agents receive commissions for selling tour packages or other services.

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Computer reservation systems (CRS)

Computerised reservation systems are used for inventory management by airlines, hotels and other facilities. CRSs can allow direct access through terminals for intermediaries to check availability, make reservations and print tickets.

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Consumer

A person who buys goods or services for their own use, a traveller.

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Day-trippers

Tourists who visit a destination and return home on the same day. Also known as excursions.

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Domestic tourism

UK residents travelling within the UK.

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Ecotourism

Responsible travel to natural areas that conserves the environment and sustains the wellbeing of local people.

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Entertainment

An activity that is diverting and that holds the attention.

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Environment

The diverse community activities and cultures of a country's inhabitants, as well as its scarce and sensitive natural resources.

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Heritage site

A place that capitalises on its connection with heritage.

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High season

The period of the year when occupancy/usage of a hotel or attraction is normally the highest. High usage invariably means higher prices for rooms or admission. Also referred to as on-season or peak season.

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Holiday brochure

A book containing information on holiday resorts, holiday duration, prices and other holiday-related information.

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IATA

International Air Transport Association

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Inbound tourism

A group of travellers whose trip originated in another city or country.

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Incoming tour operators

Incoming tour operators essentially offer the same services as ground handlers although they are more likely to offer their own programmes and not just react to clients’ demands.

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Internet tour operator

A tour operator which sells holiday packages through a website, eg Expedia.

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Leisure travel

Travel undertaken for pleasure and unrelated to paid work time.

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MICE

Umbrella term to refer to several aspects of business tourism: meetings, incentives conventions and exhibitions.

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Outbound tourism

Any tour that takes groups outside a given city or country, the opposite of inbound tourism.

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Overseas visitors

Customers from abroad who are likely to be on holiday in an area for a week or more.

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Reservation

 a booking

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Responsible tourism

A type of tourism which is practised by tourists who make responsible choices when choosing their holidays. These choices reflect responsible attitudes to the limiting of the extent of the sociological and environmental impacts their holidays may cause.

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Rural

In the countryside, or like countryside.

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Seaside resorts

A place near the sea where many people go for rest, sport or another stated purpose.

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Self-catering

Holiday accommodation which includes a kitchen so that holidaymakers can cook their own meals.

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Sustainable tourism

Tourism that is economically, socioculturally and environmentally sustainable. With sustainable tourism, sociocultural and environmental impacts are neither permanent nor irreversible.

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Tour guides

A tour guide provides assistance, information and cultural, historical and a contemporary heritage interpretation to people on organised tours.

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Tour operator

A person or company which creates and/or markets inclusive tours and subcontracts with suppliers to create a package. Most tour operators sell through travel agents and/or directly to clients.

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Tourism

The business of providing and marketing services and facilities for leisure travellers. The concept of tourism is of direct concern to governments, carriers, and the lodging, restaurant, and entertainment industries, and of indirect concern to virtually every industry and business in the world.

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Tourist

A person who travels for a period of 24 hours or more in a place other than that in which he or she usually resides, whose purpose could be classified as leisure  (whether for recreation, health, sport, holiday, study or religion), business, family, mission or meeting.

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Tourist attractions

Tourist attractions are defined as being destinations for visitors' excursions which are routinely accessible to visitors during opening hours. Visitors can include local residents, day-trippers or people who are travelling for business or leisure purposes. Formal definitions exclude shops, sports stadia, theatres and cinemas, as these meet a wider purpose, although in practice tourists may consider the excluded categories to be tourist attractions.

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Tourist boards

A company to promote Great Bitain to the rest of the world and to promote and develop the visitor economy, eg visitor information centres.

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Visitor information centre

A visitor centre at a specific attraction or place of interest, such as a landmark, national park, national forest, or state park, providing information (such as trail maps, and about camp sites, staff contact, restrooms, etc) and in-depth educational exhibits and artefact displays (eg about natural or cultural history).

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Travel agencies

A firm that arranges all travel components.

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VFR

An important segment in tourism although often ignored, VFR stands for visiting friends and relatives.

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Visitors

Visitors are people who undertake tourism as defined above. They are referred to as either tourists (those who stay overnight or longer in the place visited), or same-day visitors.

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Visitors

Visitors are people who undertake tourism as defined above. They are referred to as either tourists (those who stay overnight or longer in the place visited), or same-day visitors.

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