Psychology - Non-verbal communication studies
- Created by: ellie.pritchard
- Created on: 08-01-17 13:41
Processing emotion
Sackeim (1978)
Aim: To see how we process emotion through facial expression recognition in the hemispheres of the brain
Method: Photos of people showing emotions were cut down the middle and mirror images were created from each faceto make up whole faces again. Participants were asked which face they preferred out of the left and right side mirrored faces
Results: The majority of participants reported greater liking for the leftside mirrored faces, describing the faces as “warmer”
Conclusion: The left side of the face expresses emotion more than the right
Postural echo
McGinley (1975)
Aim: To see the effect of postural echo when having a conversation
Method: A confederate of the experimenter (actor) approached people in a social setting and engaged them in conversation. In half the encounters, the confederate echoed the person’s body language and in the other half, they didn’t. Participants were asked what they thought about the confederate afterwards
Results: When postural echo was used the people questioned reported greater liking for the confederate and thought that they had got on well. When postural echo wasn’t used, liking was reduced and conversation was described as “awkward” by people questioned
Conclusion: Postural echo gives an unconscious message of friendliness
Pupil dilation
Hess (1963)
Aim: To see if pupil dilation has an effect on emotion
Method: Participants were shown 2 nearly identical pictures of a girl. The only difference was the size of her pupils (in one picture her pupils were dilated (big) and the other they were not). They were asked which picture they found more attractive
Results: The majority of participants found the girl with the dilated pupils more attractive, although many of them couldn’t explain why!
Conclusion: Pupil dilation has an unconscious but powerful effect on emotion
Distruption of eye contact
Arygle (1998)
Aim: To see how interrupting eye contact affects conversation
Method: Pairs of participants were observed having conversations. In half the conversations, one of the participants wore dark glasses so that eye contact was hidden
Results: In the dark glasses condition there were more interruptions and hesitations in the conversations
Conclusion: Eye contact is necessary to ensure smooth conversation
Paralinguistic features (emotions)
Davitz and Davitz (1961)
Aim: To see if paralinguistic features of a message enable us to assess emotion being conveyed
Method: Participants had to listen to tape recordings and assess the speaker’s emotions from the paralinguistic cues (tone, emphasis and intonation)
Results: People were highly accurate at recognising emotions (affection, amusement, disgust and fear)
Conclusion: Paralinguistics are greatly important when judging someone’s emotions
Eye contact
Kendon (1967)
Aim: To see how eye movements affect the flow of conversation
Method: Pairs of participants were asked to have a conversation whilst being secretly watched through a one way mirror
Results: When one person was about to speak they looked away from the other person, briefly avoiding eye contact. They would then give the person a prolonged look when nearing the end of their point. This indicated to the other person that it was their turn to speak. Without the prolonged look, there was a pause in the conversation.
Conclusion: Eye movements signals turn taking in conversation
Tone of voice
Argyle, Alkema and Gilmour (1971)
Aim:To see if tone of voice has an effect when interpreting a verbal message
Method: Different groups of participants listened to either friendly or hostile messages spoken in either a friendly or hostile tone and were asked to interpret the meaning of the message (some heard friendly messages in hostile tone and some hostile messages in friendly tone)
Results: Tone of voice had 5 times greater effect than the verbal message itself
Conclusion: Tone of voice is extremely important in how people interpret verbal messages
Open/closed posture
McGinley, Lefevre and McGinley (1975)
Aim: To see the effect of open and closed posture when having a conversation
Method: A conferate approached individuals in a social setting and had conversations with them either in an open or in a closed posture. After this encounter, the experimenter asked the people what they thought of the confederate
Results: Open posture = confederate described as friendly and attractive
Closed posture = unfriendly and less attractive
Conclusion: The posture a person adopts can determine whether or not they are liked.
Gestures
Lynn and Mynier (1993)
Aim: To see if gestures can affect another person’s behaviour
Method: Waiting staff were required to either remain standing when taking orders from seated customers or to squat down so that they could make eye contact
Results: Waiting staff got larger tips when squatting down
Conclusion: The gesture of squatting down near a seated customer to take an order will have a positive effect on tipping behaviour
Touch
Fisher, Rytting and Heslin (1976)
Aim: To see the effect of touch on people’s attitudes
Method: Female students in a library were handed books by the librarian (confederate) who either touched them or didn’t when handing over the books. They were afterwards asked to rate the librarian
Findings: The students who were touched gave more positive ratings of the library and the librarian despite the fact they didn’t realise they’d been touched!
Conclusion: Touch will have an unconscious and positive effect on attitudes
Personal space - gender
Argyle and Dean (1965)
Aim: To see if sex differences affect personal space
Method: Participants were asked to sit and have a conversation with another person (actually a confederate) who was either the same or opposite sex to the participant. They sat at varying distances and continually looked into the participant’s eyes
Results: Participants tended to break eye contact (point at which personal space is invaded) at a greater distance when the confederate was of the opposite sex
Conclusion: We prefer a greater amount of personal space when the person is of the opposite sex during a normal conversation
Personal space - age
Willis (1966)
Aim: To see if age affects personal space
Method: Naturalistic observation of 800 people in social situations
Results: People conversing of similar age stand closer to each other than those of different ages
Conclusion: Age affects how close people will stand to each other
Personal space - personality
Williams (1971)
Aim: To see if personality affects personal space
Method: College students completed a questionnaire to assess whether they were extroverts (outgoing and sociable) or introverts (quiet and reserved). They were then invited into an office to receive their college grades from a tutor. The researchers noted where they chose to sit when receiving their grades.
Results: Introverts sat further away from the tutor than extroverts
Conclusion: Whether someone is an introvert or an extravert will affect their preference for personal space
Personal space - culture
Summer (1969)
Aim: To see if cultural difference exist in use of personal space
Method: Summer observed interactions between groups of white English people and groups of Arab people (Middle East and Africa)
Results: Comfortable distance in conversation for White English was 1-1.5m, whereas for Arab people it was much less
Conclusion: Personal space varies with culture. People from Western cultures prefer more space than people from Eastern cultures
Personal space - status
Zahn (1991)
Aim: To see if status affects personal space
Method: Zahn observed a range of people conversing who either had equal or unequal status
Results: People of lower status didn’t approach those of higher status with the same degree of closeness as those of equal status
Conclusion: The use of personal space varies with status when approaching people
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