promting quality care

• Prejudices
• stereotyping

Primary

• norms learnt from parents
• role models
• gender socialisation

Secondary

• peers
• education
• media
• religion

• direct and indirect discrimination
• unfair treatments
• anti-discriminatory practices.

• Children and young people - Children act/everychild matters
• Vulnerable adults - POVA now the Vetting and barring scheme.
• People with disabilities - Disability discrimination act
• Minority ethnic groups - Race relations act
• Men and women - Sex discrimination act
• Older people - the Equality act

• provide training for staff on policy/legislation/carevalues so they follow correct procedures
•  mentoring system to help staff and give them advice/support
•  monitor/appraise/observe/inspect/review their staffs’ performance so they can reflect and improve
•  provide appropriate resources/equipment so they can do the job correctly
•  staff meetings to share concerns/communicate pwus needs/share good practice
• good handover procedures to ensure consistency incare and good standards
•  provide policies/procedures – to ensure staff work within the law and responsibly
•  good management structure – a clear hierarchy and procedures. Approachable and effective managers
•  good induction procedures – to ensure they are well prepared, trained and working in line with the organisations policies and procedures
• staff recruited – ensure staff are well qualified and competent to do the job
•  care values – ensure that staff use and abide by the care values
•  feedback (questionnaires, interviews, comment boxes, focus groups)

• If the complaint of discrimination relates to emplyment they would use the organisations policies and procedures and equal opportunity as a means of changing their situation

• recruitment
• terms and conditions
• training
• promotion
• complaints