Promoting Quality Care

An expression of favour or

disfavour towards a

person, place, thing or

event.

A simplified image or idea which is applied to

individuals or groups - seen as a way of labelling

using a set of fixed characteristics to a whole

group of people.

To prejudge something or

someone - pre concerned

ideas/opinions may be

based on strereotypes.

‘Social exclusion' is a term that covers, but is

broader than, poverty. It relates to being unable

to participate fully in normal social activities, or to

engage in political and civic life / possibly due to

barriers which exist.

Unfavourable treatment

based on prejudice.

The ways by which a carer or person or self

encourages an individual / themselves to make

informed choices and decisions so that they take

control of their own life.

Having a lack of

information to make

choices and decisions on

personal actions - fearing

the consequences.

An understanding of

ourselves which involves

forming an opinion.

Incudes words or actions

that are deliberately

disadvantaging an

individual.

Occurs when particular

condition are in place that

demonstrates a

preference for one group

of people.

The process in which

young children learn the

norms and values of

society, usually occurs in

the family.

The process in which an

individual comes to

understand the social

norms of wider society,

occurs outside the family.

A state of complete

physical, mental and

social wellbeing - not

merely the absence of

disease.

An organisation that has

systems or policies in

place that disadvantage

people.

Repeated physical, verbal, social or

psychological aggressive behaviour by a person

or group that is directed towards a less powerful

person or group that is intended to cause harm,

distress or fear.

Persistent unwanted

conduct and behaviour on

the grounds of race,

gender, sexual orientation,

age.

Restricting access

to information about an

individual to those who

have a justifiable and

clear reason to access it.