Business Studies - Unit 1
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Business Studies
Unit 1.1 Spotting a business opportunity
1.1.1 Understanding Customer Needs
Spotting an Opportunity:
Reasons for starting a business-
- Turning hobbies into businesses
- Using their specific training
- As a side line to existing work
- To make use of resources they have avaliable
1.1.1 Understanding Customer Needs
Understanding Customer Needs:
- NO business can guarantee success
- But steps can be taken to redue risk
- Providing products that customers want ( Market Orientation )
1.1.1 Understanding Customer Needs
Types of Purchases:
- Routine Purchases - Everyday purchases which require little or no thought
- Limited-Decision Purchases - Less routine, involving a little more of a thought
- Extensive Decisions - Purchases requiring a lot of thought
- Impulse Purchases - Purchases made on the spur of the moment
1.1.1 Understanding Customer Needs
Researching the Market:
Finding out what customers want is called MARKET RESEARCH
Market research should be used to answer questions such as:
- Who is in the target market?
- Where are they?
- What do they want?
- What are our competitors doing?
- How can we do things better?
Market research can be done in two ways:
- Secondary Research
- Primary Research
1.1.1 Understanding Customer Needs
Secondary Research:
Sometimes called 'Desk Research'
Involves using information that has already been collected
It can be obtained from a number of sources:
- Government Statistics
- Market Research Companies, e.g Gallop
- Newspaper
- The Internet
- Company's past data
1.1.1 Understanding Customer Needs
Secondary Research:
Advantages-
1. Information is already avaliable
2. It is cheap
3. Can find out what competitors are doing
Disadvantages-
1. Information may be out of date
2. Data can be difficult to make sense of
3. Information may not be relevant
1.1.1 Understanding Customer Needs
Primary Research:
Also known as 'Field Research'
This is information that is newly created
Can be collected by research firms, ie Gallup, mori etc, or by the firm itself
There are a number of methods:
- Test marketing
- Surveys - Questionnaires, Consumer panels & Interviews
- Observations - Electronic & Watching
1.1.1 Understanding Customer Needs
Primary Research:
Advantages-
1. Obtain the information you want
2. Information is up to date
3. Competitors will not have the information
Disadvantages-
1. It is expensive
2. Takes longer to obtain
3. Difficult to obtain
1.1.2 Market Mapping
Market Segmentation:
Most business cannot sell their product to everyone
Instead they break the market into smaller pieces - and then try to sell to these smaller groups
- These smaller groups are called SEGMENTS. They consist of consumers who buy similar products.
These consumers then become the TARGET MARKET for the firm
1.1.2 Market Mapping
Methods of Segmentation:
There are a number of ways in which this can be done-
- Geographical/Regional
- Age
- Gender
- Socio-Economic Groups
- Lifestyle
1.1.2 Market Mapping
Market Mapping:
This is the tool used to get an overview of how a market is segmented
It can be used to help you find a GAP in the market
1.1.3 Analysing Competitor Strengths & Weaknesses
Making a Choice:
With all these different choices avaliable, how do people-
- Choose which product to buy
- Choose which shop to buy it from
Companies obviously want you to choose a product or service from their business.It is therefore important that they gain a COMPETITIVE ADVANTAGE.
A competitive advantage is offering consumers greater perceived value, either through lower prices, greather benefits or better service.
1.1.3 Analysing Competitor Strengths & Weaknesses
Competitive Advantage:
Methods of Obtaining Competitive Advantage-
- Value for Money
- Facilities
- Brand
- Customer Service
- Location
- Image
- Taste
1.1.4 Adding Value
The Production Line:
In order to make many of the same products they must go through the following stages-
- Input of resources
- Add value to raw materials
- Outputs
1.1.4 Adding Value
What is Value-Added?:
Added Value is the increase in the benefits of a good or service which are created at each stage.
This means that value can be added simply by making a product more appealing to customers.
Methods of added value include-
- Changing Raw Materials into products of use
- Having packaging that makes products different
- Branding
1.1.4 Adding Value
Calculating Value Added:
Value Added = Value of output - Value of input
1.1.5 Options For Starting A Business
Franchises:
A francise is where a large company allows smaller businesses to use their name
They can be identified by-
- An agreement between a franchisor and a franchisee
- Franchisor allows the use of their business name for an agreed length of time
- Franchisor provides materials, training and advice
- Franchisee must provide the money to start their business
- Franchisee must make regular payments to the franchisor
1.1.5 Options For Starting A Business
Is it a good idea to be a Franchise?:
Advantages-
- Theres a good chance of success
- Its easier to borrow money because of proven success
- Most problems will have been overcome already
- Support is avaliable from the franchisor
- Advertising is organised and paid for by the franchisor
- Franchisees are usually small
Disadvantages-
- Franchise can be removed
- Franchisee cannot make all of the decisions
- Cannot sell the franchise without permission
- Have to make royalty payments to the franchisor
- Supplies have to be purchased from franchisor
Business Studies
1.2 Showing Enterprise
1.2.1 What is Enterprise?
What is Enterprise?:
Enterprise is a willingness to take riskes, and show initiative in order to establish new business ventures.
Without enterprise or entrepreneurs new businesses would not be started
1.2.2 Thinking Creatively
What is Creative Thinking?
Creative Thinking is a mental process involving the generation of new ideas or concepts, or new associations between existing ideas or concepts. It usually has both originality and appropriateness.
Creative Thinking is about-
- Innovation
- New product ideas
- Improving existing products
- Solving problems
- Obtaining a competitive advantage
1.2.2 Thinking Creatively
Why do firms need to think creatively?
Firms need to be creative to stay ahead
Many of the products you take for granted came about because of someones creative thinking.
1.2.2 Thinking Creatively
The 6 Thinking Hats
- White Hat - What facts do we know?
- Black Hat - What are the potential problems?
- Red Hat - What does intuition tell us? What are our feelings?
- Yellow Hat - What are the benefits?
- Green Hat - How can the problems be solved?
- Blue Hat - What decisions have been made?
1.2.3 What Questions Do Entrepreneurs Ask?
Why? - Asking why is ablout looking at the current situation to try to identify opportunities
Why Not?
1.2.4 Invention & Innovation
Invention and Innovation
Invention -
To develop a completely new product
Innovation -
The ability to develop new ideas that build upon those that already exist
1.2.4 Invention & Innovation
Protecting the Product
Patents -
- Gives the inventor the sole rights over their idea for 20 years
Copyright -
- The copyright owner has the legal right to prevent authorised copying of their work
License -
- Applies to a single product
1.2.5 Taking A Calculated Risk
Why Do Businesses Take Risks?
- To become wealthy
- For the buzz
- Being your own boss
1.2.6 Other Enterprise Qualities
What Does It Take To Be Enterprising?
- Think Ahead
- Make Connections
- Show Initiative
- Make Decisions
- Show Leadership
Business Studies
1.3 Putting a Business Idea into Practice
1.3.1 Objectives When Starting Up
Objectives
Financial Objectives -
- Survival
- Profit
- To Provide For Family
- Increase Revenues
Non-Financial Objectives -
- To be your own boss
- To create something to be proud of
- To help others
1.3.2 The Qualities Shown By Entrepreneurs
What Is An Entrepreneur?
An Entrepreneur is someone who has a flair for business ideas, and has the confidence to take the risks involved in setting up a business.
1.3.3 Estimating Revenues, Cost & Profits
Money in Business
Businesses need money to exist:
- Any money received by a business is REVENUE
- Any money spent by a business is a COST
1.3.3 Estimating Revenues, Cost & Profits
Revenue
Business will receive money by selling their goods or services
Revenue can also be called:
- Sales Revenue
- Total Revenue
Total Revenue = Selling price per unit X Number of units sold
A business must forecast its sales revenue by:
- Estimating how many units it will sell based on their market research
- Deciding what price they will charge for each unit sold
1.3.3 Estimating Revenues, Cost & Profits
Costs
Start-up Costs-
- Market Research
- Premises
- Machinery
- Fixtures & Fittings
Running Costs-
- Fixed Costs - Salaries , Rent
- Variable Costs - Hourly Wages, Raw Materials
- Semi-Fixed Costs - Telephone Bills
Total Cost = Total Fixed Costs + Total Variable Costs
1.3.3 Estimating Revenues, Cost & Profits
Calculating Profit and Loss
Profit = Sales Revenue - Total Cost
Revenue > Costs = Profit
Revenue < Costs = Loss
1.3.4 Forecasting Cash Flow
The Cash Flow Forecast
A business will estimate:
- How much is will sell
- How much it will cost to make what is sold
- How much fixed costs will be
Inflows are money received from customers and other sources
Outflows are money paid to supplies
1.3.4 Forecasting Cash Flow
Cash Inflows
This is the money the business receives
4 main places the money will come from:
- Sales Revenue - Received from customers
- Grants - Recieved from government
- Capital - From the sale of assests e.g. Machinery
- Loans - Received from banks and other lenders
1.3.4 Forecasting Cash Flow
Cash Outflows
This is the money that the business spends
7 main ways that money will be spent:
- Wages and Salaries - To pay for staff
- Raw Materials - To make products
- Utilities - Needed to run the business
- Rent and business rates - To pay for premises
- Interest - On money that has been borrowed
- Tax - On profits and spending
- Equipment - Used to make products
1.3.4 Forecasting Cash Flow
A Cash Flow Forecast
A cash flow forecast is a table that summarises the money coming in and going out
Receipts is money coming in
Payments is money going out
Net in/out Flow is the difference between the 2
1.3.4 Forecasting Cash Flow
What Affects Cash Flow?
Speed and Cash Flowing in and out-
- Stock Levels - refers to the materials that a business must buy in to make their product
- Credit Terms - is the time between receiving goods and paying for them
A business cannot survive without cash as they need to always have cash avaliable
Uses of cash flow-
- It can be uised to obtain loans since lenders can see how much money is flowing into the business
- Businesses can spot problems before they happen and make changes
- Businesses can decide what they want to do with any excess cash
1.3.5 Obtaining Finance
Why Do Firms Need Finance?
Reasons include-
- To start a new business
- To pay workers
- To cover a fall in demand
- To pay bills
- To buy stocks
- To buy premises
- To buy new equipment
- To expand the business
1.3.5 Obtaining Finance
Different Types Of Finance
Types of finance-
- Internal- Money that is obtained from within the business
- External- Money obtained from outside the business
1.3.5 Obtaining Finance
Sources of Finance
Internal-
- Owners Funds
- Retained Profit
- Sale of Assets
- Changing Stock Levels
- Changing Credit Terms
External-
- Long Term - Share Capital, Venture Capital, Mortgage, Government Grants
1.3.5 Obtaining Finance
Sources of Finance
Internal-
- Owners Funds
- Retained Profit
- Sale of Assets
- Changing Stock Levels
- Changing Credit Terms
External-
- Long Term - Share Capital, Venture Capital, Mortgage, Government Grants
- Short Term - Bank Overdraft, Bank Loan, Hire Purchase, Leasing, Trade Credit
1.3.5 Obtaining Finance
Finance and Time
Short-Term - This refers finance that is only required for a maximum of 12 months
Medium-Term - This refers to finance that is required for more than 1 year, but less than 5 years
Long-Term - This refers to finance that is required for more than 5 years
Business Studies
1.4 Making the Start-up Effective
1.4.1 Customer Focus
Customer
To survive the business must provide what the customer wants.
1.4.2 The Marketing Mix
The Marketing Mix
In order to meet customer needs, a business must:
- Sell them products that they want
- Charge a price they are willing to pay
- Make them avaliable in the right place
- Make them aware by using promotion
4 Elements Of Marketing Mix-
- Product
- Price
- Place
- Promotion
1.4.2 The Marketing Mix
The Product Life-Cycle
Introduction-
- Sales are low
- Profits will be negative
Growth-
- Sales increase rapidly
- Profits will reach their highest point at the end of this stage
Maturity-
- Sales reach their highest point and profits will begin to fall as competition increases
Decline-
- Sales are falling and profits continue to fall and may become negative
1.4.2 The Marketing Mix
Product
Life cycles can be lengthened by-
- Extra advertising
- Special Deals
- Widening the product range
- Changing the product image to ain at new markets
1.4.2 The Marketing Mix
Price
Pricing Strategies-
- Cost-Plus - Add % profit to the actual cost
- Competition - Charge a price similar to competitors
- Penetration - Start with a low proce to attract customers
- Skimming - Start with a high price for a unique product
- Promotional - Special price for a limited time
1.4.2 The Marketing Mix
Promotion
Types of Promotion-
- Advertising
- Sales promotion
- Direct Mailing
- Public Relations
- Packaging
1.4.2 The Marketing Mix
Place
In order to get a product to the right place a firm has a number of options. This is called Channels of Distribution.
1.4.3 The Importance Of Limited Liability
Liability
Businesses either have Limited or Unlimited Liability.
Unlimited Liability - The owners of the business are personally liable for any debts with the business may have
The businesses that have this are Sole Traders and Partnership
Limited Liability - The liability of the owners of the business, the shareholders, to pay off its debts is limited to the amount of money which they have invested in the business when buying shares
The businesses that have this are Private Limited Companies (Ltd) and Public Limited Companies (Plc)
1.4.3 The Importance Of Limited Liability
Liability
If a business has unlimited liability then the owner:
- Is responsible for ALL debts
- Must pay off these debts using their own money if the business cannot afford to pay them
- May have to sell their own house/car in order to pay these debts
If a business has Limited Liability then the owner:
- Are only responsible for the business' debts up to the amount of money they have put in to the business
- Do not personally have to pay off these debts using their own money
- This mean that their own possessions are not at risk
1.4.4 Start-Up Legal & Tax Issues
Business Start-Up
Reasons for business start-up -
- Profitable
- More variety
- Being my own boss
- The dream becomes reality
- Work to own deadlines
- Allows you to have 2nd Career
- Doing what im interested in
- Cut the commute
1.4.4 Start-Up Legal & Tax Issues
Start-Up Legal Issues
There are four main legal areas to be aware of when starting a business:
- Business Organisation - A company has a separate legal entity
- Employment - Many employment laws
- Consumer Protection - Law provides protection for consumers that businesses must meet
- Environmental Protection - Strict laws covering pollution
1.4.4 Start-Up Legal & Tax Issues
UK Taxes
Direct -
- Income Tax
- National Insuarance
- Coporation Tax
- Inheritance Tax
- Capital Gains Tax
- Council Tax
Indirect -
- Value Added Tax
- Excise Duties
- Air Passenger Duty
- Betting &Gaming Duty
- Insurance Premium Tax
1.4.4 Start-Up Legal & Tax Issues
Taxes
VAT - A tax on Consumer Expenditure
Corporation Tax - Tax on companies (Ltd & Plc) profits
Income Tax - Tax paid by anyone who has an income
1.4.5 Effective On Time Delivery
Delivery
Offering a delivery service is an example of providing what the customer wants!
To fulfil customers orders, it is important to:
- Keep Accurate Records
- Deliver on the agreed date
- Between the stated times
- Publish any cost involved
1.4.6 Recruitment, Training & Motivation Staff
Why are workers needed?
A business may need to employ more workers because:
- Increased Sales
- Some Staff Leave
- Staff get promoted
- Staff have temporary absence
The Job Description
Should contain-
- Job Title
- Purpose of Job
- Place in organisation
- Specific duties of the job
- Location of job
- Hours of work
1.4.6 Recruitment, Training & Motivation Staff
The Person Specification
Should contain-
- Educational qualifications
- Previous experience
- General intelligence
- Specialised skills
- Interests
- Personality
- Physical requirements
1.4.6 Recruitment, Training & Motivation Staff
Advertising the Job
- Job centres
- Internet
- Internally (via notice boards and journals)
- Local Newspapers
- National Newspapers
- Trade Journals
- Local Shop Window
Should contain-
- Job Title, Contact details and wage information
- Brief description and location
- Qualifications and experience required
- Organisations identity and logo
1.4.6 Recruitment, Training & Motivation Staff
The Contract of Employment
Legal Document
Should contain-
- Name of employer
- Date on which employment started
- Job Title
- Rate of pay and Payment method
- Normal hours of work
- Holiday entitlement & holiday pay
- Conditions relating to injury
- Pension arrangements
- Length of notce required
- Disciplinary rules
- Arrangements for handling problems
1.4.6 Recruitment, Training & Motivation Staff
Training
- Induction - Familiarise workers with their job
- Re-Training
- Upgrading Skills
- Multi-Skilling
Training is expensive as courses must be paid for
1.4.6 Recruitment, Training & Motivation Staff
Motivation
Monetary Rewards (giving workers more money) -
- Increases in pay
- Bonus Schemes
- Staff Discounts
- Shares in the company
Non-Monetary Rewards (giving rewards) -
- Company car
- Free health care
- On-site creche
1.4.6 Recruitment, Training & Motivation Staff
Increasing Motivation
- Job Enlargement - More tasks
- Job Enrichment - More responsibility
- Job Rotation - Changing of jobs
- Good working conditions - Pleasant surroundings
- Good communication - So workers know whats happening
Business Studies
1.5 Understanding The Economic Context
1.5.1 Market Demand & Supply
Buyers and Sellers
For trade to take place a market must be created.
- A market brings buyers and sellers together so than an exchange of goods or services can take place at a price.
- A commodity is a product that is sold on the basis of price rather than brand qualities. There is almost no difference in the product irrespective of where you buy it from.
1.5.1 Market Demand & Supply
Supply
Supply - This shows the quantity of a product a business is prepared to make and sell at a given price. As the price rises, quantity supplied rises.
A business may increase the supply of a product to make more profit. Tthey may decrease the supply of a product in order to charge more for it
Demand
Demand - Shows how a consumer will react to changes in price. As price fall, quantity demanded rises.
When demand for a product decreases and supply is the same,price of the product will fall. When demand for a product increases and supply stays same, price of the product will rise.
Equilibrium Point
Equilibrium point - is where the supply and demand lines cross.
1.5.2 Impact of Changes in Interest Rates
Interest Rates
Interest rates is the price of borrowing money.
Have to pay more back on their mortgage > So will have less money to spend in shop
Borrow less money since it costs more > So reduce their spending in shop
If rates increase then -
- Reduce or cancel planned investment
- Reduce borrowing, may mean cutting costs
- Reduce production as expect to sell less as consumers have less money
The bank of England make decisions about the rate of interest.
1.5.3 Impact Of Changes In Exchange Rates
Exchange Rates
The exchange rate is - The price of one currency expressed in terms of another currency.
A currency's value depends upon Demand and Supply
Affect on imports into the UK-
- Increase in value of the pound will become cheaper so will increase
- Decrease in value of the pound will become more expensice so will fall
Affect on exports out of the UK-
- Increase in value of the pound will become more expensive so will fall
- Decrease in value of pound will become cheaper so will increase
1.5.4 Business Cylce
The Business Cycle
The economic stages that the UK goes through can be reffered to as either the business cycle or sometimes the trade cycle.
There are 4 stages-
- Peak/Boom
- Recession
- Recovery/Expansion
- Trough/Slump
1.5.4 Business Cylce
What happens at each stage?
Recovery/Expansion -
- Increasing consumer spending
- Production rises
- Investment increases
Boom -
- Inflation increases
- Some firms unable to satisfy demand
- Interest rates rise
Recession -
- Demand is low
- Investment falls
- Profits fall
1.5.4 Business Cylce
What happens at each stage?
Slump -
- Increasing number of bankruptcies
- High unemployment
- Low levels of spending
1.5.5 Business Decisions & Stakeholders
Stakeholders
Stakeholders are people or groups who have an interest in the activities of a business
Example of Stakeholders of a high school-
- Local Authority
- Teachers
- Other staff
- Governors
- Parents
- Pupils
- Local Residents
- Local Businesses
1.5.5 Business Decisions & Stakeholders
Stakeholders
Bigger businesses tend to have more stakeholders than smaller businesses
Two types-
Internal Stakeholders
- People who work for the business. Are inside the business and involved daily
External Stakeholders
- People who do not work for the business and are not involved in day to day running of the business, they're outside the business
1.5.5 Business Decisions & Stakeholders
Stakeholders
Primary Stakeholders -
People who can help the business to succeed. Usually include the internal stakeholders:
- Owners/Shareholders
- Employees
- Customers
Secondary Stakeholders -
People who see themselves as stakeholders even if the business doesn't. Usually external stakeholders:
- Local Residents
- Local Government
- Pressure Groups
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