Observations

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Observation

Advantages

  • can be used if system dont use documents
  • can find inefficiencies in a system
  • analyst can quickly find what the system needs to do
  • users can directly show their experience directly

Disadvantages

  • people dont like being observed
  • people may not act normally
  • takes a lot of time
  • doesn't get quantitative data
  • doesn't get general idea of the system, only a specific time

Evaluation

good for seeing how the users use the system and problems that would occur

Comments

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