Workshop 2: Communication
- Created by: josie001
- Created on: 10-06-22 10:12
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- Workshop 2 - Communication
- 7 C's of communication
- Concrete
- Be detailed and have a solid message
- Concise
- Stick to the point and keep it brief
- Clear
- Be clear about your goal or message
- Courteous
- Friendly, open and honest
- Complete
- The audience has everything they need to take action
- Coherent
- All points are connected and relevant
- Correct
- Ensure technical terms fit your audience and your writing is error-free
- Concrete
- Types of communication
- Face to face communication
- 55% visual - most communicated through body language and clothes
- Eye contact - 70%-80% of the time, shows interest and engagement and will help read body language
- Posture - back straight, chest open and lean slightly forward when with a client
- Personal space - 1-4 ft with people you don't know, 1ft with family and friends
- Stance - legs shoulder with apart, unfolded arms
- 38% Vocal - words spoken and pitch
- 7% Verbal
- 55% visual - most communicated through body language and clothes
- Telephone communication
- Visual at 0% - Makes the tone important
- Verbal at 13% - The words aren't the biggest factor
- Vocal at 87% - About how you say the words
- Clear and confident speech, write down what you want to say, be energetic and ethusiastic
- Face to face communication
- Building rapport
- Etiquette: Keep people informed, be polite
- Take a personal interest in the person
- Adjust your approach to the person e.g. elderly, EAL etc
- Show empathy
- Don't sound scripted
- Emotional intelligence components
- Self-awareness
- Empathy
- Motivation
- Self regulation
- Social skills
- 7 C's of communication
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